Clinic Office Manager

Manage day to day operations of assigned clinic(s) to include planning and coordinating work assignments of all clinic staff

• Responsible for hiring, performance management, setting and communicating staff expectations, onboarding new employees, and daily approvals of employee timekeeping

• Coach, mentor and train employees for growth and development opportunities in skill, knowledge and decision making

• Collaborate with cross-functional teams to ensure excellent quality, timeliness, and customer service throughout the entire examinee and customer experience

• Responsible for ongoing on-site provider satisfaction through engagement and retention efforts

• Ensure strict confidentiality of all medical records, PHI and PII

• Responsible for facility compliance with established regulatory, operational and safety standards

• Perform and ensure daily, weekly, and monthly equipment end user calibration/inspections as required

• Complete various inventory activities per policy and procedure

• Perform and facilitate routine safety and compliance audit activities

• Facilitate and assist as needed in front office duties such as: answering telephones, preparing schedules, scheduling and confirming appointments, examinee check in and out, and document filing

• Perform data entry and basic review of exam documents for accuracy to include grammar and spelling

• Document and escalate abnormal exam findings, test results and data omissions according to workflow for correction as needed

• Facilitate and assist as needed in housekeeping functions such as: changing exam room table paper, disinfecting surfaces, upkeep and tidiness of the entire clinic (exam rooms, bathrooms, waiting area, front office, lab room, etc.), ensuring all equipment is clean and presentable

• Responsible for meeting clinic(s) budget metrics

• Collaborate with stakeholders on effective provider management and scheduling

• Review clinic performance through metrics and data reports. Ensure clinic metrics are meeting company goals and objectives, and are in compliance with reporting requirements (e.g., weekly, quarterly, annually, etc.) Responsible for ensuring all clinic staff achieve and maintain all required competencies and certifications