Architectural Representative

Overview

Responsible to partner and work directly with Architects, positioning Curtis Lumber as a valuable resource. The goal of this position is to grow sales and the customer base.

Responsibilities

Sales Growth and Development

• Drive and expand Architect partnerships through maintenance and growth of existing accounts, aggressively prospecting to open/develop new partnerships
• Visit Architecture Offices to make regular sales calls
• Develop and Update our Architect Data Base
• Work closely with our Sales Departments and with our Commercial Team
• Develop appropriate leads that are in the Conceptual or Design Stage
• Contact Architects involved in open projects
• Offer assistance to our product experts
• Develop business relationships with Architects through various events/social activities
• Develop and schedule Lunch & Learn meetings at Architect Offices with our Vendor partners
• Facilitate and organize monthly meetings for local Round Table events

Sales Skills

• Understand the marketplace
• Know product features
• Work to meet prospect customers’ needs
• Effective closing techniques
• Share expertise with others

Sales and Margin

• Meet and or exceed individual sales goals
• Meet and or exceed individual margin goals

Customer Service

• Acknowledge, greet, and assist customers in a timely and professional manner
• Handle telephone and electronic inquiries efficiently and effectively
• Identify the needs and provide the appropriate level of assistance to the customer
• Effectively research and resolve customer complaints and conflicts

Performance Expectations

• Do It Right the First Time - Strive to eliminate errors, prioritize work accuracy, seek opportunities to improve efficiencies
• Excellent attitude and customer service skills.
• Must be able to interact and communicate with supervisors, coworkers, and customers in a positive and professional manner.

Safety Expectations

• Comply with all safety policies and procedures
• Complete required monthly safety involvement
• Use proper PPE when required
• Maintain a safe work environment
• Be aware of surroundings at all times
• Always work safely

General Expectations

• Comply with all Company policies and procedures
• Develop new and existing skills through educational programs including, seminars, product knowledge training and clinics
• Willing to become a member of a committee/team for current or new programs to ensure their success
• Attendance at Company/store meetings is mandatory

Other duties may be assigned

Qualifications

• Education/Experience: High School diploma/trade school preferred, with a minimum of 5-year experience in the construction industry along with 2-3 years of outside sales experience
• Language Ability: Effective communication and negotiation skills both verbally and in writing with individuals inside and outside of the company
• Math Ability: Ability to perform basic mathematical calculations required to accurately complete assigned tasks
• Reasoning Ability: Ability to interpret a variety of instructions furnished in written or oral form. Ability to use sound judgment and problem-solving skills to analyze customer needs and to recommend the proper course of action
• Computer Skills: Proficient keyboard and computer skills including Microsoft office and other Company and discipline specific software applications
• Certificates and License: Valid Drivers’ license acceptable to Company standards required.