Order Fulfillment Lead

At Horwitz, we dont just offer jobswe build careers. For over 100 years, weve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.

Were committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefitsyoull be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.

Position Overview:

TheOrder Fulfilment Leadplaysan importantpartinserving ourfield and office personnelwith excellent customer serviceand teamworkwhile incorporating our core values of Safe, Accountable, Professional, Motivated, Can Do, and Curious. This positionis responsible forhandling a large volumeof ordersandvarietyof tools and equipment. TheOrder Fulfillment Leadoverseestheentire process for tool orders fromassistingwalk-ins,to trackingbackorders, to scheduling jobsite rentals.

These responsibilitiesgenerally describethe nature of the position and may not be all inclusive:

• Maintain a safe and clean work area.

• Leaddailytool orderoperations:

• Ensureorders arequickly and accurately completed

• Escalate any out-of-stockitemstoTool Support & Inventory Manager

• EnsureToolHoundhas been updated with issued items

• Ensureitems are safely and accurately stored

• Tool & Consumable inventory counts areaccurate

• New itemsare properly tagged (barcoded) and scanned intoToolHound

• Help with tool ordering, stock refilling, and special projects

• Assistwith data remediation and cleanup withinToolHound

• Maintains positive relationships with vendors, suppliers, Horwitzofficeand field employees.

• Collaborates on changes and implementation withToolHound, Ordering website, and other technology usedwithgreaterHorwitz Warehouse & Logistics team.

• AssistsWarehouseLeadershipon special projects or initiatives.

• Cultivate a fun and productive work environment.

• Assistwith other warehouse tasks as needed.
• Perform other duties as assigned.
• Conduct yourselfin accordance withHorwitzcorevalues: Safe,Accountable,Professional,Motivated,CanDo andCurious.
• Get better every day.

Skills and Abilities:

Strong interpersonal and customer service skills
Ability to organize, plan and prioritize work
Excellent communication skills

Strong problem-solvingskills

Intermediate math skills
Intermediate computer skills
Strong attention to detail

Friendly and approachable

Strong desirefor accuracy and thoroughness in ones work

Comfortable with technology and implementation of process

Education and Experience:

High School diploma or equivalent required
Five years of customer service experience

Prior experience in warehouse, construction, order fulfillment, or tools/equipment rolesrequired

Familiarity with hand tools, power tools, or construction equipment preferred

Physical Requirements:

Abilitytofrequentlylift upto 50 lbs.

Prolonged periods of standing
Frequent use of keyboard and computer mouse

Work both indoors and outdoors during all seasons