Inside Sales Associate

About Us
Founded in 1924, Travers Tool Co. is a family-owned distributor of industrial and metalworking products with locations in NY, SC, and CA. We're known for a collaborative, family-oriented culture with real growth opportunities — many of our team members have moved from entry-level roles into leadership.

The Role
This is a hybrid position combining inside sales with in-person showroom support. You'll spend part of your time growing customer accounts through outbound calls and emails, and part of your time helping walk-in customers at the counter. It's a great fit for someone who's comfortable both on the phone and face-to-face.

What You'll Do

Sales & Account Growth

• Manage and grow a portfolio of customer accounts
• Reach out to new, inactive, and underused accounts to build relationships and uncover opportunities
• Follow up on quotes and close sales
• Cross-sell and upsell to grow revenue per account
• Keep CRM records (HubSpot) accurate and up to date

Showroom & Counter Support

• Help walk-in customers with product questions and purchases
• Process will-call orders
• Cover the counter during breaks, lunches, and vacations
• Keep the showroom stocked, priced, and well-organized
• Support branch events and vendor demos

Required Qualifications

• 2+ years in inside sales, account management, or customer service
• Track record of building customer relationships through proactive outreach
• Strong verbal communication skills, both by phone and in person
• Comfortable balancing sales outreach with showroom/counter duties
• Strong organizational, time management, and follow-up skills
• Able to manage multiple priorities in a fast-paced environment
• Proficient with CRM systems (HubSpot preferred) and Microsoft Office
• Strong problem-solving skills and commitment to great customer service

Preferred Qualifications

• Experience in industrial distribution, manufacturing, metalworking, or MRO
• Background in a high-activity outbound sales or account development role
• Familiarity with HubSpot CRM, ERP systems, and pipeline management
• Experience with BI/reporting tools such as Phocas
• Product knowledge in cutting tools, metalworking, abrasives, or shop supplies
• Proven success growing accounts through relationship-building

Benefits

• Up to 17 days/year of PTO and sick time combined (accrual grows with tenure)
• 7 paid holidays
• Medical, dental, and vision insurance — eligible the first of the month after hire
• Company-paid life and disability insurance, plus optional supplemental life insurance
• Flexible Spending Account (FSA)
• 401(k) and Roth IRA options, with 50% company match up to 4% of pay (eligible after 6 months)
• Tuition reimbursement
• Employee Assistance Program and LifeCare/LifeMart discounts for you and your household