Front Office Manager
Job Description
Overview
Rehab Without Walls is seeking a friendly, energetic, and highly organized Front Office Coordinator to join our growing pediatric outpatient clinic in Lynnwood, Washington. If you enjoy working with children and families, thrive in a fast paced environment, and love keeping things running smoothly, this is the perfect opportunity to make a meaningful impact every day.
As the first point of contact for patients, families, and referral partners, you'll play a key role in creating a welcoming experience while supporting the daily operations of our clinic.
Why Join Us?Full Time Benefits Include:
• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with company benefits
• Paid time off and paid holidays
• Employee discounts and wellness resources
• Career growth and advancement opportunities
• Supportive team environment and mission driven culture
What You'll Do• Welcome patients, families, and visitors with exceptional customer service
• Answer incoming calls and assist with scheduling and general inquiries
• Receive referrals and verify insurance benefits and eligibility
• Obtain insurance authorizations as needed
• Schedule patient evaluations and ongoing appointments
• Register patients and manage check in and check out processes
• Collect copays and process credit card transactions
• Maintain accurate patient accounts and electronic medical records
• File, fax, scan, and organize clinic documentation
• Manage office and clinic supply inventory
• Complete billing and payroll data entry
• Coordinate staff breaks and lunches to ensure front office coverage
• Build and maintain referral source relationships
• Support marketing initiatives and community outreach efforts
• Assist with opening and closing clinic responsibilities
Who We're Looking For• Customer service focused professional with a positive and welcoming attitude
• Highly organized with strong attention to detail
• Comfortable multitasking in a busy healthcare environment
• Strong communication and problem solving skills
• Experience in a medical office, front desk, or healthcare setting preferred
• Experience with insurance verification and scheduling is a plus
Join Our TeamAt Rehab Without Walls, you'll be part of a dedicated team that helps children and families achieve meaningful outcomes every day. If you're looking for a rewarding career where your organizational skills and positive energy can truly make a difference, we'd love to hear from you.
Apply today and grow your career with Rehab Without Walls in Lynnwood, WA!
Responsibilities
- Welcomes patients and visitors by greeting them, in person or on the telephone; answers or refers inquiries
- Receives referrals and understands type of insurance benefits available
- Verifies insurances and obtains authorization from insurance companies
- Schedules patient appointments
- Registers patients, checks patients in and out
- Collects copays at the time of each appointment and follows procedures for co-payment deposits
- Performs credit card transactions
- Maintains patient account balances
- Works with electronic medical records
- Files, faxes, and scans documents
- Manages and orders office supplies
- Completes billing and payroll data entry
- Schedules breaks and lunches with Aides to ensure front office is covered
- Maintains and develops referral source relationships
- Supports marketing and brand awareness, as needed
- Completes clinic opening and closing duties, as required
- Other duties as assigned
Qualifications
- Minimum of Associate’s Degree with business emphasis. Significant directly related medical office experience maybe considered in place of degree
- Minimum of two years front and back medical office work experience
- Presents professional attitude, appearance, strong customer service skills and use of judgment
- Knows advanced computer software (Microsoft Office) and has data entry skills
- Excellent organizational, customer service, and oral/written communication skills
