Academic Records Specialist

Position Title: Academic Records SpecialistPosition Code: JenzabarDept/Office: Registrar's OfficeReports To: Associate RegistrarFLSA Status: Non-ExemptOther: Half TimeDate Updated: June 5, 2019Location: On campus and no potential for remote workSUMMARY OF JOB SCOPEThis position directly impacts student service and is the first point of customer contact for the Registrar's Office. This position involves maintaining and producing student academic records, and providing counseling to resolve both simple and complex questions with only minimal supervisory guidance. This position has a direct impact on the integrity of the institution's permanent academic records.RESPONSIBILITIESServe as primary point contact for all Registrar's Office questions and procedures.Answer student questions regarding registration for classes and add/drop activity via phone, email, or in-person.Process a variety of forms related to students' registration. This involves being cognizant of all enrollment and financial deadlines for every type of student to ensure that transactions are processed correctly.Partner with college colleagues to resolve student issues as needed.Accurately process and send official student transcripts.Adhere to FERPA (Family Education and Privacy Act) regulations in all job aspects.Use independent and professional judgment and pro-active problem solving for decisions related to late registration fees, student enrollment issues, and account and registration holds. Identify common issues for students and develop procedures for resolving them.Research and analyze current processes and continuously improve services to students in all areas represented by the Registrar's Office.Perform and analyze data audits, record updates and troubleshoot solutions for data issues.Request files for former students from our off-campus storage site.Verify enrollments and degrees for outside agencies & loan deferments.Provide general office support, including scheduling staff meetings, ordering supplies, and equipment maintenance.Provide assistance with day-to-day processing for Registrar's Office coworkers as needed.Perform independent special projects and provide assistance for day-to-day processing in all areas of the Registrar's Office as needed.JOB QUALIFICATIONSNecessary Education or Work Experience:Associate's degree or three years of administrative work experience requiredAt least 2 years of experience in customer service with the ability to react to customers quickly, accurately, and compassionatelyStudent registration experience preferredPreference for a bilingual candidate with the ability to write and speak in Spanish proficientlyRequired Knowledge and Skills:Multicultural Competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive waysProven ability to work effectively as a team memberAbility to analyze and interpret data and make independent decisionsMust be able to attend Office of the Registrar functions off campus and work weekends/evenings as requiredExcellent oral and written communication skillsAttention to detail and ability to multitaskRequired Technology Skills:Overall Proficient skill-level in Microsoft Office, which includes: Word, Excel, Power Point, Outlook, and basic computer conceptsExperience with Jenzabar EX is preferredWillingness and ability to learn new softwareOther Qualifications/Requirements:The candidate must actively support the mission of the college by working with faculty, staff and students to share in our core values - truth, compassion, justice, partnership, and community.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.This position requires 20 hours per week, preferably mornings. Schedule may be flexible depending on candidate availability between the hours of 8:00AM and 4:30PM, Monday-Friday.

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