Host/Hostess

Job Title: Host/Cashier
Reports To: Restaurant Manager, Shift Leaders
Summary:
The Restaurant Host/Cashier is the first point of contact for guests, creating a positive and welcoming first impression. They are
responsible for greeting and seating guests, managing reservations, processing payments, and ensuring a smooth and efficient
dining experience.
Essential Duties & Responsibilities:
%CF; Guest Reception and Seating:
%CB; Greet guests warmly and professionally upon arrival.
%CB; Manage the waitlist and seat guests in a timely and efficient manner.
%CB; Escort guests to their tables, providing menus and any necessary information.
%CF; Cashier Duties:
%CB; Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.
%CB; Handle cash, credit card, and other payment methods.
%CB; Provide guests with receipts and ensure accuracy in all transactions.
%CF; Order Input & Menu Knowledge
%CB; Accurately input guest orders into the POS system, ensuring all modifications and special requests are noted
%CB; Possess thorough knowledge of the menu, including ingredients, preparation methods and potential allergens to
effectively answer guest inquiries
%CF; Front of House Organization:
%CB; Maintain a clean and organized host stand and waiting area.
%CB; Ensure menus are clean and presentable.
%CB; Assist with answering general phone inquiries and providing information about the restaurant.
%CF; Customer Service:
%CB; Address guest inquiries and concerns promptly and professionally.
%CB; Maintain a positive and friendly attitude, even during busy or challenging situations.
%CB; Work collaboratively with servers and other staff members to ensure a seamless dining experience.
%CF; Additional Duties:
%CB; Assist with other tasks as needed, such as light cleaning, restocking supplies, and assisting with takeout orders.
%CB; Completes tasks assigned by management as needed.

Qualifications:
%CF; Experience: Previous experience in a customer service or hospitality role preferred, but not required.
%CF; Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong
organizational skills, and basic math skills for handling payments.
%CF; Physical Requirements: Ability to stand for extended periods of time, walk, and occasionally lift and carry up to 20
pounds.