Service/Account Manager

Company Overview

Yas Networks specializes in the design, installation, integration and monitoring of Audio Visual (AV), Network (IT), Telecommunications (TC) and Electronic Security Systems (ESS) across diverse industries. Our comprehensive solutions serve sectors including healthcare, manufacturing, retail, education, hospitality, financial institutions, government, and commercial properties, ensuring comprehensive solutions tailored to each clients needs.

Overview

We are seeking a dynamic and motivated Service/Account Manager to provide oversight of the overall management, operations, and financial performance for the Service department. Our service manager performs consistently as a subject matter expert, to achieve communicated objectives including profitability, growth, customer satisfaction and retention, and overall performance metrics for assigned area(s).

Responsibilities

Interact with clients to determine solution needs

Maintain client relations to ensure customer satisfaction and support

Ensure all work preformed exceeds client satisfaction expectations

Recruit, train, and supervise service technicians and support staff

Responsible for the financial performance of assigned department, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin, and overhead.

Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the office. Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines.

Achieve departmental objectives through enhancement and improvements of operations and processes.

Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.

Manage work performed within assigned area including spot checks, ride-a-longs, ongoing training.

Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.

Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.

Attend and monitor project meetings and other coordination meetings, as needed.

Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.

Enforce company safety policies, conduct routine audits, and ensure field operations meet regulatory requirements.

Other duties as assigned .

Required Qualifications

5+ years experience in Low Voltage (AV/TC/ESS) industry

3+ years experience managing/leading a team

Computer proficiency (Microsoft office)

Valid Drivers license & clear driving record

Preferred Qualifications

Bicsi Technician

AVIXA CTS-I

ESA CSSI

Physical Requirements

While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders. Employee will frequently be required to drive and walk for periods.

Work Location: In person Lanham, MD office including travel to jobs in the DC Metro area.