BJ Lead Generator

Job Description:\n\nBenefits:Business casual attire atmosphereExcellent training and supportProfessional small office with a friendly touchWork during traditional business hoursEarn competitive pay Rock Solid Construction of the Carolinas is looking for an outgoing, dependable, and motivated In-Store Lead Generator to represent our company inside BJ’s Wholesale Club.This position is ideal for someone who enjoys talking with people, building relationships, and helping homeowners learn about exterior home-improvement options. You will engage BJ’s members, identify potential home-improvement needs, and schedule qualified appointments for our sales team.This is not a high-pressure sales position. Your primary responsibility is to start conversations, create interest, collect accurate customer information, and generate quality appointments.What You’ll DoProfessionally represent Rock Solid Construction inside BJ’s Wholesale Club.Greet and engage BJ’s members in a friendly, respectful manner.Ask homeowners questions about their current or future home-improvement needs.Educate members about the products and services available through Rock Solid Construction.Generate qualified leads and schedule in-home appointments.Accurately enter customer information into the company’s lead-management system.Maintain a clean, organized, and professional display area.Follow all BJ’s Wholesale Club and Rock Solid Construction policies.Communicate daily results, customer feedback, and store activity to management.Build positive working relationships with BJ’s managers and team members.Products and Services May IncludeReplacement windowsEntry and patio doorsSidingRoofingDecks and outdoor-living projectsOther approved exterior home-improvement servicesWhat We’re Looking ForFriendly, confident, and comfortable starting conversations.Dependable and able to work scheduled shifts without direct supervision.Professional appearance and communication skills.Positive attitude and willingness to learn.Goal-oriented and motivated by performance incentives.Able to stand and walk for extended periods.Comfortable using a tablet, smartphone, or basic computer software.Previous experience in customer service, retail, marketing, promotions, appointment setting, or sales is helpful but not required.What We OfferCompetitive hourly or weekly base compensation.Performance-based bonuses or incentives.Paid training.Company-provided marketing materials.Support from an experienced sales and management team.Opportunities for advancement within a growing construction company.Access to a strong retail partnership and established home-improvement program.ScheduleThe schedule may include:WeekdaysEveningsWeekendsPeak shopping hoursSpecial BJ’s promotional eventsApplicants must be available during the store’s highest-traffic periods.About Rock Solid ConstructionRock Solid Construction of the Carolinas is an established exterior remodeling contractor serving homeowners throughout North and South Carolina. We have more than 15 years of experience working through major retail installation programs and have built our reputation through quality workmanship, dependable service, and strong customer relationships.To Apply:Submit your résumé and a brief explanation of why you would be a good fit for an in-store customer engagement position.Rock Solid Construction of the Carolinas is an equal opportunity employer.Internal Job DescriptionBJ’s In-Store Lead GeneratorPosition SummaryThe BJ’s In-Store Lead Generator is responsible for representing Rock Solid Construction of the Carolinas within an assigned BJ’s Wholesale Club location.The Lead Generator initiates conversations with BJ’s members, determines whether they have a potential home-improvement need, explains the general benefits of the program, gathers accurate customer information, and schedules qualified appointments for the Rock Solid sales team.The Lead Generator is the first point of contact between the homeowner and Rock Solid Construction. The position must consistently demonstrate professionalism, honesty, enthusiasm, and respect for BJ’s members, employees, and management.Reports ToThe BJ’s In-Store Lead Generator reports to:Lead Generation ManagerThe position may also receive direction from company leadership and authorized BJ’s store management regarding store procedures and conduct.Primary Responsibilities1. Member EngagementProactively greet BJ’s members who enter the assigned promotional area.Begin natural, professional conversations without creating unnecessary pressure.Use company-approved conversation starters, questions, and marketing materials.Determine whether the member owns a home and has a present or future remodeling need.Respectfully conclude conversations when a member is not interested.Never argue with, pressure, follow, or repeatedly approach a member who has declined.2. Lead QualificationThe Lead Generator should gather enough information to determine whether the member represents a legitimate opportunity.Qualification information may include:Homeownership statusProperty addressType of project neededApproximate project timelineDecision-maker availabilityBest phone numberEmail addressPreferred appointment date and timeAdditional notes that may assist the sales representativeThe Lead Generator must not knowingly submit false, incomplete, duplicate, or unqualified leads simply to increase production numbers.3. Appointment SettingExplain the purpose of the in-home consultation.Set realistic expectations regarding the appointment.Confirm the homeowner’s name, address, telephone number, email, project type, and appointment time.Make reasonable efforts to ensure all homeowners or decision-makers will be available.Enter the appointment promptly into the approved system.Review all information for accuracy before submitting the lead.Follow company procedures for appointment confirmations and customer follow-up.4. Program RepresentationExplain the Rock Solid and BJ’s home-improvement program accurately.Use only approved statements regarding pricing, warranties, financing, discounts, installation, scheduling, and product availability.Avoid making promises or guarantees outside the Lead Generator’s authority.Refer detailed product, financing, construction, and pricing questions to the assigned sales representative.Protect the reputation of both Rock Solid Construction and BJ’s Wholesale Club.5. Store Relationship ManagementMaintain a respectful relationship with BJ’s management and employees.Follow all store rules concerning arrival, departure, parking, breaks, solicitation areas, dress, displays, and member interaction.Introduce yourself to the appropriate store manager at the beginning of each shift when required.Immediately report store concerns or complaints to Rock Solid management.Do not interfere with BJ’s employees or normal store operations.Keep the company’s booth, table, signage, and surrounding area clean and orderly.6. Activity and ReportingThe Lead Generator will be expected to accurately track:Hours workedNumber of member conversationsNumber of interested homeownersNumber of leads generatedNumber of appointments scheduledAppointment confirmation rateAppointment sit rateSales resulting from generated leadsCommon objections and customer feedbackStore traffic and promotional activityDaily reports must be submitted according to management instructions.7. Training and MeetingsComplete all required Rock Solid and BJ’s training.Learn approved product categories and basic program information.Practice company-approved scripts and approaches.Attend scheduled sales, marketing, and lead-generation meetings.Participate in coaching and performance reviews.Implement reasonable feedback provided by management.Remain informed about approved promotions and program updates.Performance ExpectationsPerformance should not be measured only by the total number of names collected. Quality, accuracy, professionalism, and appointment performance are essential.Key performance indicators may include:Attendance and punctualityNumber of meaningful member conversationsQualified leads generatedAppointments scheduledAppointment confirmation percentageAppointment sit percentageLead-to-sale conversionAccuracy of submitted informationCompliance with approved scripts and processesFeedback from BJ’s managementProfessional conductCleanliness and appearance of the displayResponsiveness to coachingSpecific weekly or monthly goals will be established by management based on store traffic, scheduled hours, market conditions, and historical performance.Standards of ConductThe Lead Generator must:Arrive on time and remain at the assigned location during scheduled hours.Wear approved clothing, identification, and promotional materials.Maintain good personal hygiene and a professional appearance.Keep personal phone use to a minimum while working.Avoid eating at the display or engaging in distracting personal conversations.Treat every BJ’s member and employee respectfully.Avoid inappropriate, political, offensive, discriminatory, or argumentative conversations.Never misrepresent the company, the program, or available promotions.Protect customer information and company records.Immediately report customer complaints, incidents, injuries, or store concerns.Follow all safety, privacy, anti-harassment, and nondiscrimination policies.Prohibited PracticesThe following practices are prohibited:Submitting fake or knowingly inaccurate leads.Entering a lead without the homeowner’s knowledge or permission.Promising a specific price, discount, approval, installation date, or financing result.Claiming to be a BJ’s employee.Using unapproved signage or promotional language.Collecting customer information for personal use.Contacting leads outside company-approved processes.Leaving the display unattended without authorization.Working under the influence of alcohol, illegal drugs, or any substance that impairs job performance.Speaking negatively about BJ’s, Rock Solid, customers, competitors, or other employees.Pressuring or repeatedly approaching members who have declined.Required QualificationsAt least 18 years of age.High school diploma or equivalent preferred.Strong verbal communication and interpersonal skills.Ability to confidently approach and speak with the public.Dependable transportation to the assigned BJ’s location.Ability to use a tablet, smartphone, or lead-entry system.Ability to accurately record customer information.Ability to work independently while following established procedures.Availability during evenings, weekends, and peak retail traffic periods as required.Preferred QualificationsRetail customer-service experience.Lead-generation or appointment-setting experience.Promotional or event-marketing experience.Home-improvement or construction-industry experience.Previous sales experience.Experience working in warehouse clubs, retail stores, kiosks, or similar environments.Physical RequirementsThe employee must be able to:Stand and walk for extended periods.Communicate clearly in a retail environment.Set up, organize, and maintain lightweight promotional materials.Lift and carry approximately 20 to 25 pounds when necessary.Use a tablet, smartphone, or computer throughout the shift.Perform duties in a busy environment with frequent public interaction.Reasonable accommodations may be made for qualified individuals with disabilities.Work ScheduleThe schedule will be determined based on BJ’s store traffic and company needs. Shifts may include:WeekdaysEveningsWeekendsHolidays or promotional eventsSpecial membership eventsConsistent attendance during peak traffic periods is an essential function of this position.CompensationCompensation may consist of:An hourly or weekly base rateBonus per qualified appointmentBonus for completed appointmentsSales-based incentivesPerformance contests or promotional incentivesFinal compensation terms should be provided in a separate written offer or compensation agreement.