Business Operations Specialist
Job Description
Business Operations Specialist
Grand Rapids Iron & Metal
Grand Rapids Iron & Metal is seeking a highly motivated and hands-on Business Operations Specialist to support daily office operations, transportation, customer service, and administrative functions within our recycling operations.
This role is responsible for helping drive efficiency, accountability, communication, and execution across multiple business functions. The ideal candidate is a strong communicator, organized problem-solver, and dependable who thrives in a fast-paced industrial environment.
This position works closely with operations, transportation, warehouse personnel, maintenance, accounting, and leadership teams to ensure the smooth flow of information, materials, customers, and documentation throughout the organization.
If you enjoy a team environment, improving processes, solving operational challenges, and being a critical part of a growing business, this opportunity may be the right fit for you.
Key Responsibilities
Operations & Logistics Coordination
Oversee inbound and outbound scale operations and transaction accuracy
Coordinate communication between drivers, customers, dispatchers, warehouse personnel, and leadership
Ensure transportation, shipping, receiving, and logistics documentation is completed accurately
Monitor logistics activity, transportation schedules, and operational tracking systems
Support inventory adjustments, material tracking, and operational reporting
Troubleshoot operational issues and help drive timely resolution
Customer & Vendor Management
Serve as a primary point of contact for customers, vendors, and transportation partners
Ensure high-quality customer service and professional communication
Assist with service coordination, issue resolution, and relationship management
Support vendor setup, account maintenance, and support management within ERP systems
Administrative & Financial Support
Accounts payable and accounts receivable support activities
Ensure accurate invoice processing, collections support, and operational paperwork flow
Maintain customer and vendor records within ERP and operational systems
Assist with operational reporting, data management, and document accuracy
Partner with accounting and leadership teams to improve administrative workflows and controls
Systems, Projects & Continuous Improvement
Support and improve ERP systems, logistics tracking tools, and operational reporting processes
Assist maintenance and operations teams with equipment software tracking and documentation
Participate in process improvement initiatives across departments
Identify operational inefficiencies and implement practical solutions
Partner with leadership on special projects, growth initiatives, and strategic improvements
Qualifications
5+ years of experience in operations support, logistics coordination, transportation, customer service, or administrative roles
Strong understanding of transportation, inventory, logistics, and operational workflows
Experience with accounts payable and accounts receivable processes
Proficiency with ERP systems, Microsoft Word, Excel, and operational software platforms
Excellent communication, leadership, organizational, and problem-solving skills
Ability to prioritize multiple responsibilities in a fast-paced industrial environment
High level of accountability, professionalism, and attention to detail
Associate degree or equivalent work experience preferred
What We Offer
Competitive compensation based on experience
Leadership growth and advancement opportunities
Healthcare benefits
Dental and vision coverage
Paid holidays and paid time off
Team-oriented, hardworking culture
Exposure to transportation, recycling, logistics, commodity trading, and manufacturing operations
Opportunity to make a direct impact on operational performance and team success
About Grand Rapids Iron & Metal
Grand Rapids Iron & Metal is a leading recycling and commodities company serving manufacturers and businesses throughout Michigan and the Midwest. We are committed to operational excellence, customer service, continuous improvement, and long-term growth while supporting the manufacturing and recycling industries throughout the region.
