Compliance Support Clerk
Job Description
About the Role
We are seeking a detail-oriented Compliance Support Clerk to join our compliance team. This role supports our Compliance Attorney in a fast-paced legal environment. The ideal candidate brings prior experience in the collections industry and thrives under deadline pressure with a high degree of accuracy.
Key Responsibilities
• Assist with the firm’s complaint management system by logging, reviewing, responding to consumer concerns in a timely and compliant manner
• Escalate complaints to the Compliance Attorney when appropriate.
• Maintain accurate and thorough documentation within the case management system in accordance with firm policies and client requirements
• Maintain a calendar of regularly scheduled client deliverables, proactively flagging upcoming deadlines and ensuring on-time delivery
• Support ad hoc compliance projects as requested by the Compliance Attorney
Qualifications
Required
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced legal environment
• Strong written and verbal communication skills
• Excellent computer skills
• High attention to detail and commitment to accuracy in documentation and recordkeeping
