Operations Analyst

JOB SUMMARY The Operations Clerk II will be responsible for data analysis and data cleansing, accounts receivable assistance and research, and completing standard and non-routine business processes to support branch operations. This role requires strong analytical skills to identify discrepancies, interpret data, and resolve issues accurately and efficiently. The Operations Clerk must be resourceful and self-directed, able to work independently to investigate problems, navigate multiple systems, and determine appropriate next steps with minimal supervision. A high level of curiosity and attention to detail is essential to ask the right questions, uncover root causes, and continuously improve data quality and processes. This role can support multiple business units simultaneously and is critical to ensuring proper documentation, billing accuracy, invoicing, timely payment, and resolution of customer issues and administrative matters. Key Responsibilities • Create and maintain safe working environment and culture within the organization • Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements • Strong collaboration with internal and external customers, with a focus on prioritizing and meeting their needs and expectations • Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction • Review, analyze, and cleanse data • Actioning resolution for customer orders when purchase orders are flagged for non-compliance • Able to perform non-routine tasks related to customer issues and resolution • Resolves issues from 3rd party processer of customers’ orders of limited complexity Required Qualifications • High school diploma or equivalent plus 3 years of applicable work experience or Bachelor’s degree with demonstrated capability in comparable work • Analytical mindset with strong problem-solving abilities • Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines • Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership • Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks • Able to collaborate with other disciplines • Ability to understand concepts in execution, broader organizational impact, and strong organization skills • Understanding of general business concepts • Exceptional communication skills • Solid User of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint) • ERP experience required • Strong understanding of typical IT business tools; adapt at learning new programs quickly • Fluency in a Field Service or a CRM application like (MS Field Service or MS CRM) Preferred Qualifications • 5% travel Certifications None mentioned Education: Bachelors Degree

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.