Bank Branch Manager

Position Overview

The Branch Manager leads all aspects of branch performance — driving deposit growth, developing staff, and building meaningful relationships with both new and existing customers. This is a hands-on leadership role for someone who is equally comfortable coaching a team, making outside sales calls, and resolving complex customer needs.

Responsibilities

• Develop and implement a branch sales and marketing strategy to grow deposits, loans, and partner referrals
• Establish and align individual and team sales goals to maximize branch productivity
• Conduct regular outside sales calls to existing and new business clients
• Promote the bank through active community involvement, leveraging local contacts to build a pipeline of new business
• Cross-sell and refer customers to appropriate bank partners to deepen relationships and grow share of wallet
• Recruit, develop, and retain a high-performing team
• Ensure staff are properly trained to meet individual and branch sales goals
• Hold team members accountable to individual performance targets and overall branch goals
• Conduct performance evaluations and career development conversations
• Foster a culture of open, honest, and consistent feedback
• Set and model high customer service standards
• Resolve customer inquiries, complaints, and problems with professionalism and efficiency
• Coach team members on operational responsibilities, risk awareness, and service excellence
• Educate and demo consumer and business digital banking products and services
• Perform other duties as assigned

Education & Experience

• Bachelor's degree preferred
• Minimum 4 years of retail banking experience, with at least 2 years in a supervisory or management role
• At least 2 years of community development or sales experience

Qualifications

• Proven track record of meeting or exceeding individual and team goals
• Strong interpersonal skills with the ability to collaborate effectively across all levels of the organization
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, SharePoint) and bank-approved software systems
• Excellent written and verbal communication skills; professional presence in all interactions
• Detail-oriented with strong analytical and problem-solving abilities
• Enthusiastic, self-motivated, and results-driven with a genuine focus on client outcomes
• Flexible availability and willingness to support branch scheduling needs
• Ability to read, interpret, and apply banking regulations and compliance standards

We are a locally-owned community bank headquartered in Schererville with branch locations in Crown Point, Dyer, Hammond and Munster. Few banks can boast our local, NWI roots, serving this area since 1910.