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Posted August 01, 2026

Patient Care Coordinator Ophthalmology and Elective Vision Services

Luxor Eye Institute
Bakersfield, CA, US Full Time

Job Description

Job Description
Patient Care Coordinator – Ophthalmology and Elective Vision Services
Luxor Eye Institute | Bakersfield, California | Full-Time

Guide Patients Through Life-Changing Eye Care

Luxor Eye Institute is hiring a confident, compassionate, and results-driven Patient Care Coordinator to help patients move from consultation to treatment.

This role combines patient education, scheduling, follow-up, relationship management, and elective service coordination. You will work with patients considering cataract surgery, LASIK, ICL, dry eye treatments, specialty lenses, laser procedures, and other advanced eye-care services.

This is not a traditional front desk position. It is a patient-facing coordination and conversion role requiring strong communication, organization, follow-through, and professional judgment.

What You Will Do

  • Guide patients through the consultation and treatment process

  • Educate patients about recommended procedures and service options

  • Schedule consultations, treatments, and surgical appointments

  • Follow up with patients who have not yet scheduled

  • Coordinate referrals from optometrists and other providers

  • Maintain communication with referring offices

  • Track leads, consultations, conversions, and pending decisions

  • Discuss financing and payment options when appropriate

  • Document every patient interaction accurately

  • Coordinate with physicians, technicians, front desk staff, and leadership

  • Prevent patients from being lost because of poor follow-up

  • Support premium cataract, LASIK, ICL, and dry eye service growth

What Success Looks Like

Within your first 90 days, you should be able to:

  • Manage an assigned patient pipeline independently

  • Follow up with every pending patient on schedule

  • Explain services clearly without providing medical advice

  • Identify patient concerns and escalate clinical questions appropriately

  • Maintain accurate notes and tracking

  • Meet established scheduling and conversion expectations

  • Communicate effectively with referring providers

  • Provide a polished, high-touch patient experience

The Right Candidate

You may be a strong fit if you are:

  • Confident speaking with patients

  • Comfortable discussing premium services and financial options

  • Organized and persistent

  • Empathetic without being passive

  • Motivated by measurable results

  • Able to manage multiple patient cases simultaneously

  • Skilled at overcoming hesitation professionally

  • Strong in telephone, text, email, and in-person communication

  • Comfortable being held accountable for follow-up and outcomes

  • Interested in healthcare, sales, or patient advocacy

Preferred Qualifications

  • Medical, dental, aesthetic, optical, or elective healthcare experience

  • Ophthalmology or optometry experience

  • Patient sales or treatment coordination experience

  • Experience with CRM systems or lead tracking

  • Experience with Nextech or similar practice-management software

  • Experience discussing financing or elective procedures

  • Bilingual English and Spanish is a significant advantage

Who Should Not Apply

This position will not be a good fit if you:

  • Are uncomfortable discussing treatment costs

  • Avoid follow-up because you do not want to appear persistent

  • Fail to document calls and patient interactions

  • Wait for patients to contact you instead of managing the relationship

  • Struggle with accountability or performance expectations

  • Dislike fast-paced environments

  • Are uncomfortable receiving coaching

  • Prefer a low-responsibility administrative role

Why Join Luxor Eye Institute

  • Work with advanced ophthalmology and vision-correction services

  • Help patients make meaningful healthcare decisions

  • Build valuable experience in elective healthcare

  • Receive structured training

  • Work in a professional specialty practice

  • Opportunity for performance-based incentives

  • Opportunity for advancement into senior coordination or leadership roles

Schedule

  • Full-time

  • Monday through Friday

  • Occasional Saturdays may be required

  • Reliable attendance and timely patient follow-up are mandatory

How to Apply

Submit your resume and a brief response addressing:

  1. Your experience working with patients or customers

  2. A time you helped someone make a difficult decision

  3. How you stay organized when managing multiple follow-ups

Applications without a complete resume may not be reviewed.

Luxor Eye Institute is an equal opportunity employer.

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