Housekeeper Room Attendant

Housekeeping Room Attendant

Position Summary

The Housekeeping Room Attendant is responsible for providing a clean, comfortable, and welcoming environment for all guests by cleaning and servicing guest rooms and public areas in accordance with the hotel's quality and cleanliness standards. This position plays a key role in delivering an exceptional guest experience while maintaining efficiency, safety, and attention to detail.

Essential Duties and Responsibilities

• Clean and service assigned guest rooms according to hotel standards.
• Make beds and replace linens and towels.
• Dust, vacuum, mop floors, and sanitize bathrooms.
• Replenish guest room amenities, toiletries, coffee supplies, and other required items.
• Empty trash and dispose of waste properly.
• Report maintenance issues, damaged items, or safety hazards to the Housekeeping Supervisor or Maintenance Department.
• Ensure all rooms meet the hotel's cleanliness and inspection standards before being released for occupancy.
• Maintain housekeeping carts, equipment, and storage areas in a clean and organized condition.
• Follow proper handling and storage procedures for cleaning chemicals and equipment.
• Respond promptly and courteously to guest requests.
• Assist with cleaning public areas and laundry duties when needed.
• Return lost-and-found items according to hotel procedures.
• Adhere to all hotel policies, safety regulations, and security procedures.
• Perform additional duties as assigned by management.

Qualifications

• Previous housekeeping or hotel experience preferred but not required.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to cleanliness.
• Excellent time management and organizational skills.
• Friendly, professional, and guest-focused attitude.
• Ability to communicate effectively with guests and team members.
• Reliable attendance and punctuality are essential.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequently bend, kneel, stoop, reach, and stretch.
• Lift, push, pull, and carry up to 30 pounds on a regular basis.
• Push housekeeping carts weighing up to 75 pounds.
• Perform repetitive motions throughout the workday.

Work Schedule

• Weekends and holidays are required.
• Flexible schedule based on business needs.
• Overtime may be required during periods of high occupancy.

Performance Expectations

• Consistently meet hotel cleanliness and productivity standards.
• Deliver exceptional guest service with professionalism and courtesy.
• Maintain confidentiality and respect for guest privacy.
• Work collaboratively with all hotel departments to ensure guest satisfaction.