Attorney Network Manager
Job Description
MetLife Legal Plans is currently hiring an Attorney Network Manager for our growing Panel Management Department.
This individual will work a hybrid schedule out of our Cleveland, OH office, with roughly two days per week in our office and three days a week remote.
This individual will report directly into our Assistant Vice President of Attorney Network & Claims Management.
A day in the life of a Manager of Attorney Network at MetLife Legal Plans:
The Manager of Network Attorney is responsible for delivering on our mission of developing, managing, and supporting our attorney panel to provide high-quality legal services to our members. You will lead a team of Panel Representatives and collaborate with the Claims Management team to provide our members and attorneys with a positive end-to-end experience of working with MLP. The Manager of Attorney Network will be responsible for managing and delivering on MLP’s growth and departmental service level goals. This position is also responsible for meeting the performance targets of the Panel Management team and is a key leader in developing new and innovative ways to improve the attorney experience and meet all operational goals.
Responsibilities
- Oversee daily operations of the Panel Management team operations and maximize performance
- Ensure proper staffing needs are met for all positions, including the management of scheduling, PTO, and attendance
- Ensure effective performance management within the Panel Management Team
- Manage team performance and ensure team members are meeting productivity and quality metrics, service level agreements and MLP expectations and manage any issues.
- Lead, coach, and develop a team of 10–12 individuals, fostering a culture of accountability, ownership, empowerment, and continuous learning
- Conduct regular 1:1 meetings, performance reviews, and development planning to support individual and team growth
- Ensure that the Company’s Code of Excellence standards are practiced and maintained
- Work with team to manage attorneys to meet our service expectations and requirements, monitor network to ensure compliance and address any issues with attorneys
- Provide attorneys with the support they need to service our members and address all coverage, fee, billing and other questions and issues with attorneys in a timely manner to maximize attorney NPS
- Oversee management of complaints, inquiries, and other client issues to ensure they are resolved appropriately and in a timely and efficient manner
- Manage the review of coverage issues and appeals and ensure proper handling
- Work with the Claims Management Team to understand and evaluate any billing issues and ensure they are addressed with attorneys
- Work with Attorney Recruiting to identify panel access and sufficiency needs
- Identify key metrics and collect data to make effective decisions related to panel attorneys and the Panel Management team
- Make recommendations regarding how to best use technology to optimize employee, attorney, and client experiences
- Support implementation of new technology and ensure it meets business needs
- Maintain a working relationship with CWA 4340 and collaborate with MLP Leadership and outside counsel on contractual matters
- Support business development activities and initiatives to achieve MLP growth goals
- Other duties as required or assigned
Minimum Qualifications for consideration:
- Demonstrated ability of leading a team, managing performance, and effectively developing team members to achieve goals
- Bachelor’s degree from an accredited university
- 5+ years of experience leading and managing team
- 5+ years of experience in the legal field / legal industry
- Cross-functional collaboration skills
- Success as a leader who can create and maintain a culture of empowerment, development, ownership, and accountability.
What Will Make You Stand Out:
- Preferred 2 years+ of Provider Relationship Management experience.
- Property & Casualty licensing preferred
- J.D. from an accredited law school
- 5+ years’ experience as a practicing attorney
Characteristics / Attributes of our Manager of Network Attorney:
- Effective communication, collaboration, and influence skills; able to drive focus.
- High level of confidentiality to handle sensitive/confidential situations and documentation
- Ability to communicate effectively with attorneys and customers about sensitive legal matters.
- Strong understanding of legal, coverage and fee issues
- Ability to express empathy and resolve stressful situations in a calm and positive manner.
- Ability to evaluate processes and systems to create opportunities for change and support the company’s strategic plan.
- Proficiency with internal systems and databases, including Cisco, Finesse, i5 and the i5 apps, and Microsoft Office products including Teams, Excel, and Power Point
- Strong work ethic with the ability to self-start, prioritize, and multi-task a high-volume workload.
- Ability to analyze and solve problems, perform complex tasks, and prioritize independently.
- Excellent customer service skills
- Display a positive, motivating attitude and flexibility.
Travel:
- This role requires minimal travel. 5% or less expected.
Who We Are:
MetLife Legal Plans is the country's largest provider of legal voluntary benefits. We have more than 40 years of experience in employee legal services and are committed to providing excellent care to our plan members, sponsors and 18,000+ attorneys.
We are trusted by nearly 7 million families and more than 200 Fortune 500 companies who offer our service as an employee benefit.
It’s an exciting time to join our team. We are growing quickly and have a bold vision for our future as we evolve our company to dream bigger, move faster, and use creativity and technology to build products people love.
MLP's Core 4:
- Put customers first
- Be the Best
- Make things easier
- Succeed together
Anticipated application close date is 8/28. This job was posted on 8/4 and is expected to close within 25 days from the posting date.
Benefits snapshot.
• Dental and Vision Insurance
• 401(k) plan with company contribution and free access to financial advisors
• Generous Paid Time Off (PTO) program with 23-39 days annually based on years of service, plus prorated PTO for new hires*
• Free Aura® Identity Theft & Fraud Protection
• Free access to the MetLife Legal Plans benefit
• Company-paid Short- and Long-Term Disability
• Corporate discounts
• Market-competitive salaries with annual bonus eligibility
• Nine company-paid holidays
• Paid parental leave
• Parking or RTA subsidy for Cleveland employees
• Pet Insurance
• Tuition Reimbursement Program
• Voluntary Accident and Critical Illness Insurance
• Volunteer Day
• Robust Employee Assistance Program (EAP)
• Financial wellness tools, education, and coaching
*PTO is prorated during an employee's first year of employment based on their hire date. Employees hired in the first quarter of the year receive 18 days of PTO, those hired in the second quarter receive 16 days, employees hired in the third quarter receive 9 days, and those hired in the fourth quarter receive 7 days. PTO is awarded at the time of hire and then moves to the standard annual accrual schedule beginning January 1 of the following year
Note: This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitude and ability to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.
MetLife Legal Plans is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
