Automotive Customer Experience Specialist

Deliver an Experience Customers Trust

At Hay Tire Pros, we're redefining the tire and automotive service experience through a technology-forward, customer-focused approach. We believe customers deserve honest recommendations, transparent communication, and exceptional service at every visit.

We're seeking a high-energy Automotive Customer Experience Specialist who thrives on helping people, building relationships, and delivering outstanding customer experiences. If you enjoy consulting with customers, solving problems, and working in a dynamic, fast-paced environment, this could be the perfect opportunity for you.

What You'll Do Customer Experience & Relationship Building

• Greet customers promptly and professionally, setting the tone for an exceptional visit
• Listen actively to understand customer concerns and vehicle service needs
• Build lasting trust through honest, transparent communication
• Deliver an exceptional customer experience from arrival through vehicle pickup
• Follow up with customers to ensure satisfaction and foster long-term loyalty

Service Consultation & Sales

• Review vehicle inspection findings and explain recommendations in clear, customer-friendly language
• Present maintenance, repair, and preventative service recommendations with confidence
• Prepare accurate estimates and secure authorization for repairs
• Educate customers on vehicle safety, reliability, and maintenance best practices
• Empower customers to make informed decisions regarding their vehicle service options

Workflow Coordination

• Collaborate closely with technicians to understand vehicle conditions and repair needs
• Monitor repair progress and proactively communicate updates to customers
• Coordinate scheduling and workflow to maximize efficiency and customer satisfaction
• Ensure work orders are complete, accurate, and properly documented

Operational Excellence

• Maintain accurate customer and vehicle records with attention to detail
• Support achievement of customer satisfaction, sales, and productivity goals
• Adhere to company policies, procedures, and service standards
• Contribute to a positive, collaborative, and team-oriented work environment

What We're Looking For Required Qualifications

• Excellent customer service and relationship-building abilities
• Strong communication and presentation skills
• Ability to explain technical information in clear, understandable terms
• Proven ability to multitask effectively in a fast-paced environment
• Strong organizational and time management skills
• Professional appearance and demeanor
• Basic computer proficiency and ability to learn service management software quickly
• Valid driver's license with an acceptable driving record

Preferred Qualifications

• Automotive Service Advisor experience
• Automotive retail service experience
• Knowledge of vehicle maintenance and repair services
• Experience writing repair orders and service recommendations
• ASE Service Consultant Certification
• Tire and automotive service industry experience
• Bilingual capabilities

What Success Looks Like

Our top-performing Customer Experience Specialists:

• Create lifelong customer relationships built on trust and transparency
• Consistently achieve high customer satisfaction scores
• Effectively communicate maintenance and repair recommendations
• Work seamlessly with technicians and store leadership
• Deliver exceptional experiences that reflect our commitment to professionalism
• Contribute to team sales growth and operational excellence

Why Join Hay Tire Pros? Competitive Benefits

• Competitive hourly pay plus incentive opportunities
• Weekly payroll
• Comprehensive medical, dental, and vision coverage
• 401(k) and Roth retirement plans
• Paid time off and paid holidays
• Employee Assistance Program
• Ongoing training and professional development opportunities

Career Growth Opportunities

At Hay Tire Pros, we promote from within whenever possible. Successful Customer Experience Specialists can advance into roles including:

• Senior Customer Experience Specialist
• Assistant Operating Partner
• Store Operating Partner
• Market Experience Leader

Join a Team That Puts People First

If you're passionate about helping customers, enjoy working in a dynamic automotive environment, and want to build a long-term career with real growth opportunities, we encourage you to apply today.

• Hay Tire Pros is an Equal Opportunity Employer and values diversity at all levels of the organization.