Service Manager
Job Description
Jerry's Auto Group is looking for an experienced Service Manager to lead the Fixed Operations team at our newest location in the Sioux Falls/Harrisburg area.
We're looking for someone who understands every part of a service department because they've worked in it. If you've been a Service Advisor, managed a Parts Department, and have experience leading a service team, we'd like to talk with you.
This position is responsible for the day-to-day operation of the Service and Parts Departments while building a team that provides outstanding customer service, operates efficiently, and takes pride in what they do.
What You'll Be Responsible ForService Department
- Oversee the daily operation of the service department
- Schedule and manage workflow to keep customers and technicians moving efficiently
- Review repair orders for accuracy and quality
- Help resolve customer concerns and ensure a positive ownership experience
- Monitor technician productivity, efficiency, labor sales, and department performance
- Work to improve customer satisfaction and encourage repeat business
- Oversee inventory, purchasing, receiving, and stocking procedures
- Make sure technicians have the parts they need to keep repairs moving
- Monitor inventory levels, gross profit, and inventory turns
- Maintain accurate inventory controls and department organization
- Hire, train, coach, and develop Service Advisors, Technicians, and Parts personnel
- Set clear expectations and hold team members accountable
- Conduct performance reviews and provide ongoing coaching
- Build a positive culture where teamwork, communication, and customer service come first
- Lead by example every day
What We're Looking For
We're looking for someone who has:
- Previous experience as a Service Manager
- Experience working as a Service Advisor
- Parts Department experience
- A strong understanding of dealership fixed operations
- The ability to motivate and lead a team
- Excellent communication and customer service skills
- Strong organizational and problem-solving abilities
- The ability to make decisions and work independently
- A valid driver's license with a good driving record
Bonus Qualifications
These aren't required, but they're definitely a plus:
- Experience managing dealership fixed operations
- Experience using CDK or another dealership management system
- ASE or manufacturer certifications
- Experience working with classic, collector, or specialty vehicles
Why Jerry's?
Jerry's Auto Group has been family-owned since 1979. We believe great employees create great customer experiences, and we work hard to provide an environment where people can build long-term careers.
We offer:
- Competitive pay based on experience
- Health, dental, and vision insurance
- Accident Insurance
- Short-Term Disability
- Critical Illness coverage
- Paid vacation and holidays
- 401(k) with company match
- Opportunities for advancement throughout Jerry's Auto Group
Location
This position is based at our Sioux Falls/Harrisburg location. Occasional travel to our other dealerships may be needed for meetings, training, or operational support.
Ready to Join Our Team?
If you're an experienced automotive leader who enjoys building strong teams, delivering outstanding customer service, and helping a dealership grow, we'd love to hear from you.
Apply today and become part of a company that's been serving our communities for more than 45 years.
Jerry's Auto Group
Family Owned. Customer Driven. Since 1979.
Equal Opportunity Employer
Jerry's Auto Group is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable law.
