Medical Receptionist

Job description
Specialty Orthopedic Group is seeking a friendly, professional, and customer-focused Medical Receptionist to join our Oxford clinic. As the first point of contact for our patients, you will play an important role in creating a welcoming experience while ensuring the efficient operation of the front office. This position is full-time, Monday-Friday.

The ideal candidate is organized, dependable, enjoys working with people, and thrives in a fast-paced healthcare environment. Flexibility to assist at other Specialty Orthopedic Group locations as needed is required.

*Please do not contact Specialty Orthopedic Group directly regarding this position.*

Job Summary
The Medical Receptionist is responsible for providing exceptional customer service to patients and visitors while managing front office operations. This position includes patient check-in and check-out, scheduling appointments, answering phones, collecting payments, maintaining patient records, and supporting the clinical team with administrative duties.

Job Responsibilities

• Welcome patients and visitors with professionalism, courtesy, and compassion.
• Answer and direct incoming phone calls promptly and professionally.
• Schedule patient appointments, consultations, surgeries, and follow-up visits.
• Check patients in and out while ensuring accurate demographic and insurance information.
• Collect copayments, balances, and other patient payments in accordance with office procedures.
• Verify that all required patient forms and documentation are complete and accurate.
• Create, maintain, scan, and update patient records within the electronic medical record system.
• Assist patients by providing information and directing questions to the appropriate team members.
• Perform general clerical duties including scanning, copying, faxing, filing, and distributing documents.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Protect the confidentiality of patient information and comply with all HIPAA and Specialty Orthopedic Group policies.
• Collaborate with physicians, clinical staff, and fellow team members to ensure an outstanding patient experience.
• Perform other duties as assigned to support clinic operations.

Job Qualifications

• High school diploma or equivalent required.
• One (1) year of medical office or healthcare customer service experience preferred.
• Excellent interpersonal, communication, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency with computers, Microsoft Office, and standard office equipment.
• Experience with electronic medical records (EMR) systems is preferred.
• Ability to work independently and collaboratively as part of a team.
• Professional appearance, positive attitude, and dependable work ethic.

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