Landscape Account Manager
Job Description
Job Title: Landscape Account Manager
Location: Dallas, Texas
Industry: Landscaping / Commercial Services
Pay: $70,000 - $75,000 + bonus eligible
About Our Client:
A leading commercial landscaping services company that provides design, development, maintenance, and enhancement solutions for a variety of clients. They pride themselves on delivering high-quality service and maintaining long-term client relationships.
Job Description:
We are seeking Account Manager to serve as the primary contact for commercial client accounts. This role focuses on relationship building, overseeing field operations, and ensuring the delivery of high-quality landscaping services including maintenance install, development, irrigation, hardscape, and more. You’ll drive client satisfaction, retention, and revenue growth while supporting and coaching field teams.
Key Responsibilities:
- Serve as the main point of contact for commercial client accounts.
- Conduct regular site visits to monitor service quality and client satisfaction.
- Identify opportunities for enhancement projects and develop proposals.
- Resolve client issues and address concerns proactively.
- Partner with Operations and Branch leadership to ensure service expectations are met.
- Monitor account renewals, financial performance, and profitability.
- Manage and support hiring, training, and coaching of field crews.
- Ensure compliance with all safety regulations and branch policies.
- Maintain accurate records in CRM systems and assist with administrative reporting.
Qualifications:
- 3+ years of experience in customer service, account management, or leadership, preferably in landscaping or a related service industry.
- Strong client relationship management and communication skills.
- Proven ability to lead, coach, and develop teams.
- Proficiency with MS Office and CRM systems.
- Associate’s degree in business or related field, or equivalent work experience.
- Valid driver’s license
- Background and MVR checks required
Additional Details:
- Reports To: Branch Manager
- Type: Full-time, On-site
- Start Date: Typically within 2–3 weeks of 1st interview
- Interview Process: 1st on-site with Branch Manager; 2nd virtual panel with leadership team
