Entry-Level Customer Service Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring Customer Service Representatives to support walk-up inquiries, new account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge facility offices. In this role, you’ll be the face of our toll collection operations, assisting customers with account setup, payments, and general inquiries.

This is an entry-level, on-site position with paid training. If you’re dependable, customer-focused, and ready to learn, we want you on our team!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Provide friendly, professional in-person customer support at the bridge facility office

• Assist customers with new account setup, MOV pass tag issuance, and account questions

• Process payments using toll operations back-office systems

• Manage walk-up inquiries, complaints, and customer concerns with empathy and professionalism

• Collaborate with other team members to enhance the overall customer experience

• Assist with incoming customer service phone calls to resolve issues

• Complete end-of-shift deposits, cash handling, and balancing reports

• Follow attendance, scheduling, and compliance requirements

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

• Must be 18+ years old with a high school diploma or equivalent

• Strong English communication skills (oral and written)

• Basic computer and data-entry skills

• Prior cash handling experience (computerized system preferred)

• Strong organizational, problem-solving, and conflict resolution skills

• Reliable and punctual with a strong work ethic

• Customer-first mindset: empathetic, patient, and responsive

• Ability to multi-task, stay focused, and self-manage

• Comfortable working shifts that may include weekends

• Excellent interpersonal skills and the ability to build relationships with customers and teammates

• Experience in customer service, tech support, inside sales, or back-office support

• Previous in-person service role (banking, retail, tolls, or government services)