IT Field Technician

Just Salad is seeking a proactive, detail-oriented, and technically skilled professional with a strong ability to problem-solve and a passion for continuous learning. The IT Technician will report to the Director of IT and serve as a key resource for all IT-related queries across 120+ locations (NYC, FL, CHI, NJ, PA) and Corporate (100+ members). This role spans traditional IT support, cybersecurity practices, and emerging AI-powered tooling. In line with Just Salad’s mission to make everyday health and sustainability possible, you will also support initiatives to reduce Just Salad’s environmental footprint.

Responsibilities

%CF; Install, configure, and maintain hardware and software components to ensure optimal usability across all sites

%CF; Troubleshoot hardware and software issues on Windows and Mac environments

%CF; Proactively upgrade systems and monitor performance to sustain 99%+ uptime across all machines

%CF; Adhere to electrical safety standards and maintain disciplined cable management at all locations

%CF; Repair or replace damaged hardware efficiently to minimize operational downtime

%CF; Execute new store installations across multiple markets, including network setup and device provisioning

%CF; Document technical procedures, troubleshooting steps, and resolutions for knowledge base development

%CF; Manage and resolve IT Help Desk tickets through Freshservice in a process-oriented, SLA-compliant manner

%CF; Triage, categorize, and prioritize incoming requests; escalate complex issues appropriately

%CF; Maintain clear, timely communication with end users throughout the ticket lifecycle

%CF; Identify recurring issues and proactively propose permanent solutions to reduce ticket volume

%CF; Support implementation and enforcement of cybersecurity policies across all locations and corporate users

%CF; Monitor systems for security vulnerabilities, suspicious activity, and policy violations

%CF; Assist with endpoint protection, access control, and user security awareness initiatives

%CF; Participate in security audits, risk assessments, and incident response procedures

%CF; Maintain compliance with data protection standards and internal IT security protocols

%CF; Assist in the evaluation, deployment, and support of AI-powered tools and automations across business operations

%CF; Collaborate with the IT Director to integrate AI solutions into existing workflows (e.g., helpdesk automation, predictive maintenance, operations tooling)

%CF; Monitor and maintain AI integration performance, flagging anomalies or inefficiencies

%CF; Generate and distribute regular IT performance reports including ticket trends, uptime metrics, hardware inventory, and SLA compliance

%CF; Build and maintain dashboards within Freshservice and other platforms to provide real-time visibility into IT operations

%CF; Analyze data to identify operational gaps and present findings with actionable recommendations to the Director of IT

%CF; Associate's Degree in Computer Science or a related field (Bachelor's preferred)

%CF; Minimum 2+ years of experience in computer networks, systems maintenance, or IT support

%CF; Hands-on experience with Freshservice or a comparable ITSM/help desk platform

%CF; Familiarity with cybersecurity fundamentals (endpoint security, access management, threat monitoring)

%CF; Exposure to AI tools, automation platforms, or IT integrations is a strong plus

%CF; Cisco Certified Network Associate (CCNA) accreditation is advantageous

%CF; Proficiency in software installation, database basics, and systems administration

%CF; Exceptional written and verbal communication skills

%CF; Strong interpersonal and problem-solving abilities with a willingness to learn

%CF; Bilingual in Spanish and English a plus, but not required

%CF; Ability to lift up to 35 lbs

%CF; Willingness to travel 70% of the time; weekend on-call availability may be required and software components to ensure optimal usability across all sites

%CF; Troubleshoot hardware and software issues on Windows and Mac environments

• Annual Salary $69,000 - $72,000 - Salary dependent on experience. Eligible to participate in the corporate bonus program
• Medical, Dental, and Vision Insurance
• Voluntary Long-Term Disability, Hospital Insurance, Accidental Insurance, Life Insurance + AD & D
• Eligibility to participate in 401K
• Paid Vacation and Holidays
• Pre-Tax Benefits (FSA, HSA, and Commuter Benefits)
• Fitness Discounts
• Summer Fridays
• Employee Assistance Program
• Free Just Salad while working

About Us

Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to “Eat with Purpose,” Just Salad is a Certified B Corporation™ and home to the world’s largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.