Collection Specialist - Charlotte, NC

The Collections Specialist is primarily responsible for managing accounts receivable by collecting outstanding customer balances, resolving billing issues, and maintaining positive customer relationships to support company cash flow.

Responsibilities

• Monitor customer accounts to identify past-due balances and collection priorities.
• Contact customers by phone, email, and written correspondence to collect outstanding accounts receivable.
• Review aging reports and maintain assigned accounts to achieve collection goals.
• Investigate and resolve billing disputes, payment discrepancies, and customer inquiries.
• Collaborate with sales representatives and management to resolve account issues.
• Maintain detailed records of collection activities and customer communications.
• Negotiate payment arrangements with customers when appropriate and follow up to ensure compliance.
• Facilitate weekly AR call with Sales, document notes and update in ERP.
• Discuss with Credit Manager doubtful accounts to determine next steps, i.e. 10-day Letter, collections
• Recommend credit holds or account escalations for delinquent customers in accordance with company policy.
• Conduct bank reference verifications to assess customer creditworthiness and support approval decisions.
• Set up new customer accounts including data entry, documentation and review and account maintenance
• Prepare collection reports and provide updates on delinquent accounts to management weekly.
• Ensure compliance with company policies and applicable collection regulations.

• High school diploma (or equivalent) required
• 2+ years of accounts receivable or commercial collections experience preferred
• Strong understanding of accounts receivable processes and aging reports.
• Proficiency in Microsoft Excel and accounting/ERP software.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail with the ability to prioritize multiple tasks.
• Ability to work independently and as part of a team in a fast-paced environment
• Maintain confidentiality and professionalism when handling sensitive financial information.

Benefits

• Paid Time Off
• Paid Holidays
• Medical Benefits (medical, dental, vision, long-term disability, voluntary life, accident, etc.)
• Company paid life insurance
• Company paid short-term disability
• 401(k) with company match and immediate vesting