Posted August 01, 2026
Customer Service Representative
Allegiance Staffing
Jacksonville, FL, US
Full Time
Job Description
Job Description
Customer Service Representative
Employment Type: Full-Time
Location: North Jacksonville, FL
Pay: $19.00 per hour
Schedule: Monday – Friday (8:00am-4:30pm)
Location: North Jacksonville, FL
Pay: $19.00 per hour
Schedule: Monday – Friday (8:00am-4:30pm)
Job Summary
We are seeking an experienced and customer-focused Customer Service Representative to join a growing warehouse operation in North Jacksonville. The ideal candidate is a strong communicator who enjoys helping customers, resolving issues, and providing exceptional service. This role requires the ability to multitask in a fast-paced environment while maintaining professionalism and accuracy in every customer interaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product information, order processing, and order status updates
- Resolve customer complaints and concerns while ensuring a positive customer experience
- Make outbound calls for customer follow-up and sales support
- Collaborate with warehouse, sales, and other internal departments to resolve customer issues efficiently
- Maintain accurate records of customer interactions, transactions, and account updates
- Process customer orders and ensure data accuracy
- Perform additional administrative and customer service duties as assigned
Required Qualifications
- Previous experience in a customer service role
- Excellent verbal and written communication skills
- Strong problem-solving skills with keen attention to detail
- Ability to work efficiently in a fast-paced, high-volume environment
- Proficiency in Microsoft Office applications (Word, Excel, Outlook)
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
Preferred Qualifications
- Bilingual in English and Spanish
- Experience working in a call center, warehouse, or sales support environment
- Familiarity with order processing systems or CRM software
Core Competencies
Customer Service, Customer Support, Order Processing, Problem Resolution, Call Center, Microsoft Office, Data Entry, Communication Skills, Customer Relations, Sales Support, Time Management, Team Collaboration, Attention to Detail
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