Guest Relations (Admissions Support)

Guest Relations (Front Desk & Admissions Support)The Oaks | Zanesville, Ohio

Be the first smile families see and help make every admission a positive experience.

The Oaks is seeking a compassionate, organized, and customer-focused Guest Relations (Front Desk & Admissions Support) team member to join our growing team. This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in creating exceptional first impressions for residents, families, and visitors.

As the face of our facility, you'll provide outstanding customer service while supporting our Marketing & Admissions department with referrals, admissions, tours, and administrative responsibilities. Every interaction you have helps families feel welcomed and confident in choosing The Oaks for their loved one's care.

What You'll Do

• Welcome residents, families, visitors, vendors, and referral partners with warmth and professionalism.

• Answer and direct incoming phone calls while providing excellent customer service.

• Support the admissions process by monitoring referrals, scheduling tours, and preparing admission paperwork.

• Enter and maintain referral information within our Customer Relationship Management (CRM) system.

• Coordinate communication between departments to ensure smooth resident admissions.

• Conduct required admission screenings, including PASRR verification and sex offender registry checks in accordance with facility policies.

• Maintain accurate records, referral logs, and documentation.

• Keep the reception area organized, welcoming, and professional.

• Assist the Marketing & Admissions Director with occupancy initiatives and customer experience.

• Ensure compliance with all federal, state, and facility policies and regulations.

We're Looking For Someone Who

• Has exceptional customer service and communication skills.

• Enjoys building relationships with residents, families, and healthcare professionals.

• Is organized, detail-oriented, and able to manage multiple priorities.

• Demonstrates professionalism, compassion, and confidentiality.

• Is comfortable using computers, Microsoft Office, and electronic systems.

• Works well independently while also collaborating with a team.

Why Join The Oaks?

At The Oaks, we believe every resident deserves exceptional care—and every family deserves an exceptional experience. From the moment someone walks through our doors, our Guest Relations team helps create a welcoming environment built on compassion, respect, and hospitality.

If you're looking for a rewarding career where you can make a meaningful difference every day, we'd love to meet you.

Apply today and become the welcoming face of The Oaks in Zanesville!

The Oaks is an Equal Opportunity Employer.