Member Services Representative
Job Description
Job Title: Member Services Representative / Teller
Industry: Financial Services / Credit Union
Location (City, State): Reston, VA
Assignment Type: Contract-to-Hire (Eligible for permanent hire after approximately 4 months)
Pay: $22.00/hour
Work Schedule: Monday–Friday | 8:30 AM–5:00 PM | 100% Onsite
Benefits: This position is eligible for medical, dental, vision, and 401(k). Upon permanent hire, employees also receive an outstanding benefits package with significant employer-paid healthcare premiums and opportunities for career advancement.
About the Company:
Join a well-established financial institution dedicated to providing exceptional service and financial solutions to its members. This organization values employee development, promotes internal growth, and offers long-term career opportunities within a supportive team environment.
Job Description:
The Member Services Representative/Teller serves as a key point of contact for members, providing exceptional service both in person and through phone-based support. This position assists with daily account transactions, new account openings, loan inquiries, and digital banking support while ensuring accuracy, compliance, and a positive member experience. Representatives will split time between branch operations and contact center responsibilities.
Key Responsibilities:
- Assist members with account servicing, transactions, and general banking inquiries.
- Open new accounts and explain available financial products and services.
- Process teller transactions accurately while maintaining balancing standards.
- Support members through phone, online, and digital communication channels.
- Receive and route incoming calls while resolving member concerns efficiently.
- Assist with consumer loan applications and provide product information.
- Research account issues and coordinate with internal departments to provide timely resolutions.
- Recommend additional financial products and services based on member needs.
- Maintain accurate electronic records and required documentation.
- Adhere to all company policies, security procedures, and regulatory compliance standards.
- Perform additional administrative and operational duties as assigned.
Qualifications:
- High school diploma or GED required.
- Minimum of one year of experience in banking, credit union, retail, hospitality, customer service, call center, or another cash-handling environment.
- Previous Teller or Member Services experience is strongly preferred.
- Strong verbal, written, and interpersonal communication skills.
- Excellent organizational, problem-solving, and multitasking abilities.
- Proficiency with Microsoft Office and general computer applications.
- Ability to work efficiently in a fast-paced, customer-focused environment.
- Comfortable using a headset for extended telephone support.
- Ability to lift up to 25 pounds and perform occasional local travel as needed.
Additional Details:
- Required onsite training during the first two weeks of employment with mandatory attendance.
Perks:
- Contract-to-hire opportunity with long-term career potential.
- Competitive hourly pay with higher compensation for qualified experience.
- Excellent benefits upon permanent hire.
- Stable weekday schedule with no evenings or weekends.
- Professional training and ongoing career development.
- Opportunity to build a rewarding career in the financial services industry.
