Insurance Customer Service Representative (Account Manager)

Williams Insurance Group is an independent insurance agency in Franklin, Tennessee. We specialize in Personal Insurance Packages – Homeowners, Auto, and Umbrella. We are growing and motivated to hire the right individual to join our top-notch Customer Service team. This position allows you to focus on building and maintaining client relationships through servicing personal lines policies within a collaborative environment.

• Answer inbound client questions and requests via phone and email regarding coverage, billing, and policy updates
• Review and process policy changes - including endorsements, renewals, cancellations, and reinstatements
• Work directly with multiple insurance carriers to prepare quotes, process endorsements and resolve policy issues
• Remarket existing clients/policies to obtain alternative quotes and increase agency retention
• Maintain accurate documentation within the agency management system
• Provide administrative support to other Account Managers and Producers
• File claims and provide concierge-like assistance

• Active Tennessee Property Casualty Insurance License
• 1+ years of personal lines insurance account management or customer service experience within an independent insurance agency or insurance brokerage environment
• Professional phone etiquette
• Excellent spelling and grammar skills
• Ability to learn new computer programs
• Availability to work in office Monday through Friday in Franklin, TN