Field Service Technician

Field Service Technician Job Description

Title: Field Service Technician

Purpose: Provide On-Site IT Services and Support

Company Information

Attention job seekers with 3-5 years of IT service experience and a passion for technology! Discover your perfect opportunity at Idaho's third-ranked best place to work in the small business category – the premier workplace in the IT industry!

At our core, we believe that our employees should have a sense of purpose at work and enjoy what they do. That's why we prioritize creating a workplace culture that inspires, motivates, and lets our staff have fun while taking care of business.

Overall Position Description

The Field Service Technician is responsible for deploying and maintaining high-quality IT services and support for our clients while on-site at their locations. This position is part of the Managed Services Team, requiring a passion for technology, exceptional customer service skills, and the ability to thrive in high-demand, diverse environments.

Key Job Tasks

Overall Duties Include:

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  Respond to on-site inquiries and requests for IT assistance.
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  Identify, troubleshoot, and resolve technical issues for users.
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  Build out, install, and configure network setups at client sites.
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  Assist with the delivery and setup of firewalls, switches, and peripheral equipment.
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  Monitor initial setup to ensure correct installation and operational continuity.
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  Assess network performance, recommend and implement upgrades or improvements.
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  Ensure milestones are achieved on-time, on-budget, and in scope, addressing issues proactively.
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  Utilize and maintain helpdesk tracking software for client service requests.
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  Attend and participate in daily morning meetings, maintaining open communication with the Service Coordinator.
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  Track and monitor inventory of tools provided by the company.
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  Participate in team and project review meetings.
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  Track, follow, and report on project changes or updates to implementation schedules.
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  Ensure strict quality of all project deliverables.
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  Performs all other related duties as assigned by management.*

Qualifications

Required Experience/Education Requirements:

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  High school diploma or equivalent plus specialized training in electronics. Two-three years of experience in IT is also required.

Skills and Expertise Preferred:

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  CompTIA A+, Project+, Network+ certifications (active and current).
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  Basic comprehension of network setups and configurations.
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  3-5 years of experience working in an IT service team or MSP NOC team environment.
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  Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
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  Experience with CRM software.
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  Pathway to higher credential or certification within 2 years (e.g., MCITP, MCP, CCNA, CCDA, CCNP).
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  Historically clean motor vehicle driving record, and ability to maintain a clean driving record.

Location:

Office is in Filer, Idaho.

Wage:

$23-27/hour depending on experience. Potential for Quarterly Bonus and Profit Sharing.

Benefits

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  100% employer-paid medical, dental, and vision for employees and their family with no vesting period.
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  8% company matching 401(k) with no vesting period.
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  9.6% company matching pension with vesting period.
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  Health Savings Account.
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  Life Insurance.
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  Long Term Disability.
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  Short Term Leave.
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  10 paid Holidays.
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  18 days Paid Time Off.
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  Company provided cell phone.
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  Fun working environment and culture.
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  Great opportunity for advancement.