Insurance Customer Service Rep
Job Description
Humbard Agency, LLC is proud to represent American Family Insurance, a company that has been serving communities for nearly 100 years. Our mission is centered on helping individuals and families protect their dreams while building financial security for the future. As a local agency, we operate with a close-knit, team-focused environment where collaboration and community involvement are part of daily life. Team members value the opportunity to make a meaningful impact while working in a flexible, family-first environment that encourages both personal and professional growth.
We're seeking a detail-oriented Insurance Customer Service Representative to support and grow our existing book of business. This role focuses on servicing client accounts, handling policy needs, and identifying opportunities to cross-sell and expand coverage. You will play a key role in maintaining client relationships, resolving issues, and supporting both service and sales efforts. This position is ideal for someone who enjoys problem-solving, working with clients, and contributing to both retention and revenue growth.
- Hourly base pay of $20 - $22.50 based on experience plus commission and bonus opportunities
- Monday-Friday schedule with flexible hours
- Paid time off, paid holidays, and paid sick leave
- Work-life balance and flexible scheduling
If you are looking for a role where you can grow your income and career, apply today!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Bonus Opportunities
Warm Leads Provided
Holidays Off
Paid Holidays
Professional Development
Continuing Education Opportunities
Ongoing Training Seminars
Performance Bonuses
Professional Work Environment
Paid Sick Leave
Licensing Assistance
Responsibilities
- Assist clients with policy questions and service needs
- Handle inbound and outbound client communication
- Manage and maintain client accounts
- Follow up with clients to ensure satisfaction and retention
- Cross-sell additional coverages to existing clients
- Support billing inquiries and claims-related questions
Requirements
- An active Property and Casualty insurance license is a plus, Life License is a plus
- Licensing Assistance is provided for the right candidate
- Prior insurance or account management/service experience preferred
- Strong communication and problem-solving skills
- Detail-oriented and highly organized
- Comfortable using technology and agency systems
- Goal-oriented with a client-focused mindset
- Honest, patient, and driven attitude
