Titles Specialist

Job Summary:

The Title Specialist is responsible for processing and verifying titles for vehicle files and completing day-to-day office tasks. The specialist must work closely with our clients to provide a “CarBrain experience,” providing support and guidance throughout the process.

Duties/Responsibilities:

· Identify and analyze vehicle title ownership documents within company and state guidelines.

· Check titles for errors and provide alternative correction forms to amend errors.

· Communicate with sellers via call, email, and text daily to handle title issues post and pre-sale.

· Create lien holder payoff packets as needed.

· Check for accuracy in system files prior to dispatching vehicle to towing partners.

· Communicate with clients and towing partners regarding pickup/release delays.

· Assist clients with scheduling their vehicle pickup.

· Handle daily incoming and outgoing mail.

· Other tasks as assigned.

Required Language(s) and Skills/Abilities:

· Extremely detailed oriented.

· Excellent verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Strong analytical and problem-solving skills.

· Proficient with Microsoft Office Suite or related software.

· Ability to work independently in a fast-paced work environment.

· Fluent in English and Spanish.

Education and Experience:

• Must have a thorough understanding of national guidelines and local state regulations for vehicle titles.
• High School Diploma or equivalent.
• Minimum 1 year of experience as a Vehicle Title Clerk.
• Customer Service/Sales experience is a plus.
• Salvage title experience is preferred.