Client Success Representative
Job Description
About Microchip USA
Microchip USA is an independent technology distributor headquartered in Tampa, Florida, with additional offices in Houston, Hong Kong, and Shenzhen, China, and a prior presence in Europe. We specialize in sourcing hard-to-find, end-of-life, and excess electronic components, supporting some of the world’s leading manufacturers when traditional supply chains fall short. In a market where availability, speed, and trust matter, we help our clients solve complex supply chain challenges, often when others cannot.
The Opportunity
We are looking to add high-energy, motivated professionals to our team. Our ideal candidate prioritizes their personal and professional development, is confident in their ability to be successful, and brings a positive attitude and strong work ethic to the office every day.
What You’ll Do
Client inquiry management
Effectively communicate order errors and requirements between the company and clients
Collaborate with the operations team to ensure we are giving clients accurate order status updates via email and phone
Document and update client records based on the operating CRM
Find innovative ways to enhance the client experience from start to finish of a deal
Represent the company's core values of being Efficient, Dedicated, and Excellent
What We’re Looking For
Previous experience in client success or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Excellent computer skills (Microsoft Office Suite, Emails, Internet, CRM)
Compensation & Benefits
Fully paid medical, dental, vision insurance for employee coverage
Fully paid basic Life Insurance policy (MetLife)
Generous Paid Time Off / Holidays
401k Retirement Plan with Employer Match
Work Environment
Full-time, in-office role based in Tampa, Florida
Monday–Thursday: 9:00 AM – 5:00 PM EST / 8:00 AM - 4:00 PM CST (includes a paid lunch break and afternoon break)
Fridays: performance-based early release
Why Microchip USA
Strong leadership, a growing business, and a fun, energized culture
Real earning potential tied directly to performance (sales executive positions only)
Opportunity to help build something meaningful and scalable
A team environment where people genuinely care for and support each other
