Desktop Support Technician IV 3642898

Be Part Of A High-Performing Team

Join the site-support organization of a global power technology and manufacturing company known for engineering excellence, operational reliability, and continuous innovation. This team provides hands-on technology support within a fast-paced manufacturing environment, helping employees remain productive and ensuring that critical workplace systems, devices, and peripherals operate reliably.

The role works closely with site employees, IT partners, engineers, suppliers, and technical support teams. It offers the opportunity to independently resolve complex desktop issues while contributing to a customer-focused and safety-conscious workplace.

What’s In Store For You

• Engagement: W2 only; no C2C or 1099 arrangements
• Fully onsite position at a manufacturing facility in Mineral Point, Wisconsin
• Standard 40-hour workweek
• Contract assignment expected to run from August 17 through December 31, 2026
• Opportunity to support business-critical technology in an industrial environment
• Approximately 25% travel may be required

How You Will Make An Impact

• Provide onsite desktop support for employees within a manufacturing facility.
• Image, configure, deploy, troubleshoot, and maintain laptops, desktops, and related hardware.
• Diagnose operating-system, software, hardware, network-connectivity, and peripheral issues.
• Install, configure, and support local and network-connected printers.
• Respond to support requests while delivering professional and responsive customer service.
• Analyze user needs and recommend appropriate hardware or technical solutions.
• Test and verify computers, components, and peripherals against established requirements.
• Coordinate with infrastructure, engineering, suppliers, and other technical teams to resolve escalated issues.
• Maintain accurate records of incidents, equipment, troubleshooting steps, and resolutions.
• Work independently, manage competing priorities, and minimize disruption to plant operations.

Are You an Experienced Desktop Support Professional Ready to Make an Impact?

• High school diploma or equivalent required.
• Three to five years of relevant desktop or onsite IT-support experience.
• Hands-on experience imaging, configuring, deploying, and troubleshooting computers.
• Working knowledge of network connectivity, including TCP/IP, LAN, Wi-Fi, and basic network troubleshooting.
• Experience installing, configuring, and troubleshooting printers and related peripherals.
• Strong knowledge of computer hardware, operating systems, desktop applications, and device components.
• Proven customer-service, communication, interpersonal, and problem-solving skills.
• Ability to independently manage time, prioritize support requests, and exercise sound judgment.
• Comfortable working onsite in a manufacturing or industrial environment.
• Ability to travel approximately 25% as business needs require.
• Experience mentoring or providing technical guidance to other support personnel is beneficial.