Move-In Coordinator

Job Summary/Position Overview

Under direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.

Success in this role is measured by:

• High degree of prospective resident and prospective resident family satisfaction

• Excellent customer service metrics

• Synergy and collaboration with community team managers

• Successful sales and marketing efforts

Key Duties and Responsibilities:

• Assist in maintaining up-to-date records of all communication with prospective customers using lead management system

• Track each prospective resident from initial contact to the close, and finally, through the move-in

• Maintain a strong knowledge of community’s unique selling points, including benefits and services provided to residents and rates

• Maintain a strong knowledge of competitor information

In the absence of, but with guidance of the Senior Care Counselor, builds positive and trusting relationships with prospects by:

• Listening to the needs of the prospect

• Asking questions to acquire more information about the prospect’s situation and concerns

• Presenting the benefits of the community to the prospect and explaining how the needs of the prospect can be met

• Introducing prospects and their families to other associates, residents and families and providing opportunities for them to experience the benefits of the community

• Inviting family members to become involved with the community through volunteer opportunities

• Following up with prospects on a timely basis

• Provide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-in

• Coordinate with the Resident Care Director to schedule an assessment with the resident as needed

• Inform all departments and associates of the pending move-in date and the necessary information about the resident

• Assist the resident and his/her family with the transition process through on-going communication, sensitivity and reassurance

• Assist with planning and participate in sales initiatives and events

• Schedule move-in meeting for new resident and coordinate the participation of required community team members

• Other, related duties as assigned

Qualifications:

• Previous administrative and/or customer service experience preferred

• Positive, energetic and enthusiastic attitude, ability to work as a team member

• Availability to work some weekends, some evenings and special occasions.