Front Office Specialist

Title: Front Office Specialist

Location: Atlanta, GA

Compensation: $18.00 – $19.00 per hour (up to $20.00 with relevant specialty experience)

Benefits: This position may be eligible for medical, dental, vision, PTO, 401(k), and HSA benefits upon hire.

About the Opportunity

Addison Group is hiring a Front Office Specialist on behalf of our client for a contract-to-hire opportunity within a specialty healthcare practice. This role is ideal for an experienced front desk professional who thrives in a fast-paced, patient-facing environment and enjoys balancing administrative responsibilities with high-quality customer service.

Key Responsibilities

• Welcome patients, manage check-in/check-out processes, and ensure a positive front office experience
• Handle a high volume of inbound calls while assisting patients in person and maintaining professionalism
• Verify insurance coverage and coordinate necessary referrals prior to visits
• Schedule and confirm appointments, including conducting reminder outreach
• Accurately input and update patient demographic and insurance information
• Prepare charts and documentation in advance of appointments
• Support overall front office operations to ensure smooth daily workflow

Requirements

• Minimum of 2+ years of front desk experience within a medical office setting
• Proven ability to manage both phone volume and in-person patient interactions simultaneously
• Strong preference for candidates with specialty clinic exposure (nephrology highly valued)
• Experience working with electronic health records systems (Epic experience preferred)
• Demonstrated job stability with consistent tenure in previous roles
• Professional demeanor with strong communication and customer service skills
• Highly organized and able to multitask effectively in a busy environment
• Eager to learn, take direction, and actively engage during training

Additional Details

• Schedule: Monday–Friday, 8:30 AM – 5:00 PM (fully onsite)
• No overtime; consistent end-of-day schedule
• Training provided with a structured onboarding process
• Opportunity to transition into a permanent role for the right candidate

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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