Medical Receptionist Front Desk
Job Description
Company: Lakeland Sleep & CPAP
Department: DME Operations
Reports To: DME Manager
Employment Type: Full-Time Hourly, Monday - Friday
Position Summary
The Front Desk/Medical Receptionist serves as the first point of contact for patients at our Sleep center and DME clinic. This role is critical to deliver a professional, efficient, and patient-centered experience while supporting sleep diagnostic services, CPAP setup coordination, and ongoing resupply needs. This position requires strong communication skills, diligence, and the ability to manage multiple workflows in a fast-paced healthcare environment.
Key Responsibilities
- Greet patients in person and by phone with professionalism and empathy.
- Verify patient demographics, insurance, and referral information.
- Register patients accurately in the HME/DME systems.
- Collect copays, balances, and obtain required consent and signatures.
- Always maintain patient confidentiality and HIPAA compliance
- Assist with walk-ins’ resupply requests.
- Manage incoming referrals, faxes, and electronic communications.
- Maintain clean, organized front desk and patient-facing areas.
Qualifications
- 3+ years of healthcare setting (preferably in sleep medicine, DME, or CPAP services)
- Strong customer service, diligence, and communication skills
- Ability to multitask, prioritize and work independently.
- Basic computer proficiency (EMR, Scheduling systems, and Microsoft Office)
- Team -oriented with initiative-taking mindset
Performance Expectations
Clear communication with patients and internal teams, support efficient clinic operations, maintain reliable attendance and punctuality, and demonstrate accountability, adaptability, and continuous improvement in a fast-paced healthcare environment.
Monday-Friday , start time 7:30-4:30pm
40 hours per week
