Posted August 01, 2026
Customer Service Retail Associate
System One
Bethesda, MD, US
Full Time
Job Description
Job Description
Job Title: Customer Service Retail Associate Location: Bethesda, MD Type: Contract To Hire Compensation: $18.00 - $19.50 per hour Contractor Work Model: Onsite Hours: Monday through Friday, 8:00 AM – 4:30 PM If interested reach out directly to [email protected] Responsibilities
- Deliver an exceptional customer experience to every patron — bringing energy, warmth, and genuine product and services knowledge to every interaction
- Ensure all open/close procedures are accurately completed
- Prepare incoming merchandise for display and sale, using established visual merchandising standards and techniques
- Assist to achieve budgeted financial performance through effective salesmanship, using good judgment to solve problems, and ensuring loss prevention protocols are executed at all times
- Properly record sales, returns, and other sales transactions to accurately track inventory
- Ensure daily established standards are met regarding sales floor condition being “grand-opening” ready at all times, and ensuring a clean, fully stocked sales floor, as well as organized back stock of merchandise to support sales
- Demonstrate effective prioritization and organization to handle increased volume during peak business periods, including summer sales and inventory season
- Show flexibility by being willing to provide coverage at other locations when necessary in the absence of other team members
- Other duties may be assigned as necessary
- Process markdowns
- Prepare reorders of assigned vendors’ merchandise for supervisor’s review
- Monitor remaining inventory and recommend reorders to supervisor
- Assist in fulfilling eCommerce orders
- Must have a self-starter attitude, with the ability to work independently
- Must display confidence with customer interactions, with the ability to solve problems independently
- Must be neat, organized, and have the ability to maintain daily, monthly, and yearly files/paperwork
- Experience with visual merchandising techniques, with an ability to maintain an orderly, attractive store environment
- Experience using Microsoft Office, and the ability to quickly pick up skills with new programs
- Must possess mobility to work in a retail setting, and the stamina to maintain attention to detail despite interruptions, strength to lift and carry boxes of books weighing up to 50 pounds
- At least one year of retail or customer-facing experience preferred; we welcome candidates who are eager to grow with our team
- Experience with administrative roles and functions a plus
