Receptionist

POSITION SUMMARY

Responsible for greeting lobby guests, documenting their arrival time and visit purpose, and arranging timely placement with the appropriate credit union representative. Support a sales and service culture.

ESSENTIAL FUNCTIONS

1. Represent the credit union to members in a courteous, professional manner. Provide prompt, efficient and accurate service.

1. Greet and receive members and guests, determine nature of business, handle request or refer to appropriate department/s.

1. Assist members with basic member requests/transactions.

1. Prepare necessary documents to assist member services staff with new account opening.

1. Handle instant issue debit card requests.

1. Answer incoming calls.

1. Keep lobby area clean and organized.

1. Wipe down and sanitize ITMs daily.

1. Maintain knowledge of and comply with regulatory requirements such as the Bank Secrecy Act as well as credit union security protocols as it relates to this position.

1. Assist with other duties assigned by management.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to read and write.
• Ability to effectively and efficiently communicate orally, in writing, and by phone.
• Ability to effectively deal with members (friendliness, tact and diplomacy).
• Ability to work effectively with people.
• Ability to learn, apply knowledge and communicate credit union products and services.
• Ability to use and learn office machines (i.e., copier, fax, terminals).
• Ability to navigate through Microsoft Office products proficiently.

TRAINING AND EXPERIENCE

High School diploma or equivalent. One to two years’ experience as an Administrative Assistant and/or Customer Service preferred.

Salary: $17.28/hr
FLSA Status: Non-Exempt
Reports to: AVP Branch Manager
Location: Central Branch