Administrative Assistant

We are looking for a detail-oriented Administrative Assistant/Record Retrieval to join an office in Pennsylvania. This fully onsite opportunity is a contract-to-permanent position supporting record retrieval and order processing activities in a fast-paced, team-driven environment. The role is ideal for someone who can balance administrative accuracy, client support, and daily task prioritization while maintaining a high standard of work quality.

Responsibilities:

• Enter and update new client requests in the internal system with accuracy and attention to detail.

• Examine incoming authorizations, prepare them for processing, and scan documentation into the appropriate records.

• Interpret court-related requirements and apply subpoena guidelines correctly when handling client submissions.

• Review service lists and verify where legal requests must be directed to obtain the necessary records.

• Prepare, organize, and scan subpoena documents submitted by clients to support timely processing.

• Respond to client questions and work through order-related issues by identifying practical solutions.

• Manage competing priorities effectively to keep assignments moving according to deadlines.

• Provide general administrative support in a detail-oriented onsite office setting, including tasks related to record retrieval and document handling.

• Associate’s degree required.
• At least 2-3 years of experience in administrative support, medical records retrieval, customer service, call center operations, collections, or a similar field.
• Strong computer proficiency, including Microsoft Office Suite, Outlook, data entry, and effective internet research skills.
• Clear verbal and written communication skills with the ability to interact professionally with clients and internal teams.
• Excellent organizational abilities and strong attention to detail.
• Proven ability to manage several responsibilities at once and adjust priorities as needed.
• Comfortable working in a collaborative, high-volume environment and solving problems independently when issues arise.