Transmission Specialist I (Overnight Shift)

JOB SUMMARY

Transmission Specialist I will work in our Transmission Department in a fast-paced 24x7 environment in Hendrson, NV. Candidate will operate, monitor, and troubleshoot multiple terrestrial fiber and satellite transmissions, manage the same through a variety of control systems and generate reports of all issues through a Trouble Ticket system and/or Shift Log.

DUTIES AND RESPONSIBILITIES

• Ensures all satellite, fiber or IP services are provisioned for the day accurately and on time.
• Responsible for distribution, switching, and quality control monitoring of all full-time customers.
• Interacts with internal departments and outside service providers on a professional level.
• Ability to communicate upwards with technically accurate information on equipment failures, operational problems, and on-air discrepancies.
• Investigate and resolve satellite reception problems through verbal diagnostics with customer. Create tickets for any equipment failure to facilitate shipping requests, track progress made and close out when issue has been resolved.
• Monitor services and remotely troubleshoot issues on all; onsite, fixed and mobile satellite transmission facilities.
• Work with other operations staff and other departments to provide operational assistance, diagnose problems, and avoid discrepancies.
• Maintain client, vendor and partnership relationships.
• Escalating requests for Dish service calls to proper department to get technician onsite for follow on issues unable to be resolved remotely.
• Perform checklists on remote transmission facilities to check for anomalies or trends that could cause on air issues.
• Work nights, weekends and holidays
• Ability to prioritize and time manage issues and projects during their shift.
• Expected to learn and be accurate with basic administrative functions such as time entry, attendance, meeting participation and communication.
• Takes diagnostic and corrective actions to correct transmission problems associated with contribution or distribution signals.
• Monitors Network signals and initiates corrective actions either with Transmission support or outside departments.
• Learns technology and workflow to support assignments.
• Complies fully with company and/or departmental SOPs and any other stated policies.
• Must be adept at understanding routine information and demonstrate comprehension through operational accuracy.

REQUIRED EXPERIENCE

• Basic understanding of signal processing and conditioning of video, audio for both baseband and IP multicast streams, and data content for use in our live production facilities and streaming services
• Demonstrates the ability to make video level and color adjustments when necessary.
• Qualify the performance of an end-to-end satellite transmission with appropriate test/analysis equipment and audio/video monitoring system.
• Required to participate in on-going training programs.
• Basic knowledge and understanding of conceptual and engineering drawing sets.

DESIRED EXPERIENCE

• Demonstrates the ability to manage complex audio configurations, grooming multiple channels and making audio level adjustments when necessary.
• Perform analysis of MPEG-2 transport streams for performance and anomalies.
• Basic understanding of our streaming technologies and workflows
• Setup and authorize several different models of receivers and assist Cable TV affiliates in troubleshooting receive issues on our 24x7 Cable platform, using Commscope BNC Client.
• As there are several disciplines and areas of expertise required in transmission, such as Video, RF, IP transport stream analysis, affiliate reception issues, FCC compliance, familiarity with all tools and signal flows is desired.

EXCELLENT BENEFITS:

• Health plan that includes dental and vision
• Prescription plan
• Life insurance
• Employer paid long term disability insurance
• 401k that matches up $0.25 per every contribution dollar up to 4% of your gross.
• 6 sick/personal days per year
• Vacation Pay – 1 week after 12 months, 2 weeks after 24 months

Are you interested but hesitant to apply because you don’t meet all the listed qualifications? We still want to hear from you! RCN values building diverse teams of talented people with unique backgrounds. We encourage you to apply, even if you don’t check all the boxes.

If you are interested in becoming a member of our team, please apply to this job advertisement and include a cover letter and resume in Word or PDF format. Please, no calls about this position.

About Roberts Communications Network

Founded in 1998, Roberts Communications Network is a worldwide video distribution, communications, and technology provider serving the pari-mutuel racing industry and other live-event markets.

RCN operates a secure and redundant satellite, fiber, and internet network that provides 24/7 broadcast and data distribution to commercial and consumer platforms throughout North America, Latin America, and other regions around the world.

As an established and growing media and communications company, RCN has continued to expand its operations with the construction of a new 10-acre, 70,000-square-foot broadcast facility in Henderson, Nevada.

Our Henderson location is:

4075 Volunteer Boulevard
Henderson, Nevada 89044