Patient Services Coordinator

Overview

Supports agency leadership and patient care staff with administrative and scheduling functions.

Responsibilities

• Greets visitors and answers incoming calls from patients, staff, physician offices, referral sources, etc. in a courteous, professional, and timely manner
• Transfers callers to the appropriate person or department; and takes messages when needed and relays messages to the appropriate person in a timely manner
• Prepares envelopes and packages for mail; and distributes incoming mail to the appropriate person or department in a timely manner
• Maintains adequate supply of admission packs and other printed materials for the agency, medical supplies, and office supplies; and ensures office equipment (i.e., copier/printer) remains in good working order

Qualifications

• High school graduate or GED
• Minimum of two (2) years of administrative experience in a healthcare environment, preferably in home health and/or hospice, preferred
• Sound knowledge of the framework, organization, and function of home care including eligibility requirements
• Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
• Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
• Ability to work independently and in a team environment
• Excellent, oral, written, and interpersonal communication skills
• Professional appearance and demeanor