Recertification Specialist

The Role

Equal Access is partnering with a growing New York-based property management company that manages a portfolio of affordable housing communities throughout New York City. They are expanding, and this role sits at the center of that operational foundation.

The Recertification Specialist works from the on-site management office at an affordable housing property in the Bronx, handling the full lifecycle of resident recertifications across multiple subsidy programs. This is a compliance-heavy, resident-facing position that requires both technical knowledge of affordable housing regulations and the interpersonal steadiness to work directly with residents through paperwork-intensive processes.

This is not a generalist property management role. The work is specific, detail-dependent, and deadline-driven, with real regulatory consequences if it is done poorly.

What This Role Is, and Is Not

This role is:

• The primary point of contact for all recertification and compliance administration at the property
• A mix of document review, income calculation, resident communication, and agency correspondence
• Accountable for maintaining file integrity and supporting audit readiness
• A role where accuracy and follow-through matter more than speed alone

This role is NOT:

• A leasing or sales role
• Remote or hybrid in any capacity
• Right for someone who finds regulatory detail tedious or stressful
• An entry-level introduction to affordable housing compliance

Required Experience & Traits

• At least 2 years of affordable housing experience, with working knowledge of Section 8 (Project Based), LIHTC, 236, and Mitchell-Lama programs
• Demonstrated ability to calculate household income, assets, and expenses accurately across recertification types
• Experience identifying and correcting income discrepancies in line with agency guidelines
• COS or LIHTC certification is preferred, not required, but you should know what those are and be working toward them if you don't have them
• Yardi Voyager experience preferred; proficiency in Microsoft Word, Excel, and Outlook is required
• Organized and deadline-conscious, you manage multiple open files at once without things falling through the cracks
• Clear communicator, in writing and in person, with residents, colleagues, legal staff, and agency contacts
• Notary Public designation is a plus

Key ResponsibilitiesRecertification Processing

• Conduct initial, annual, and interim recertifications, including retroactive rent calculations, in compliance with applicable program regulations
• Calculate and verify household income, assets, and expenses for all recertification types
• Identify income discrepancies and coordinate corrective action in accordance with agency requirements

Resident Outreach & Interviews

• Notify residents of upcoming recertification deadlines and documentation requirements
• Schedule and conduct recertification interviews across all certification types
• Prepare and distribute third-party verification forms to support eligibility determinations

File & Records Management

• Maintain organized, current resident files and supporting documentation
• Track recertification activity and produce reports as needed
• Ensure file readiness for agency audits and reviews at all times

Agency & Legal Coordination

• Prepare documentation and written responses for agency audits and compliance reviews
• Collaborate with the legal department on cases involving resident non-compliance
• Respond to agency inquiries and concerns in a timely and accurate manner

Why EqualAccess

EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every candidate we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth.