Outside Sales - Kirkland

A Day in the Life:
Our Outside Sales Team partners with both existing and prospective customers at their place of business, providing expert guidance on selecting, purchasing, and applying a diverse range of fasteners, industrial hardware, tools, maintenance, and shop supplies. Key industries we serve include transportation, heavy equipment, maintenance and repair departments, sand/gravel pits, and machine shops.

Successful Outside Sales Representatives excel at customer service, relationship-building, organization, and managing multiple customers and orders efficiently. This role requires regular travel, including occasional overnight trips.

Key Responsibilities:

• Deliver exceptional customer service by honoring commitments, maintaining appointments, and adhering to pre-arranged schedules.
• Engage with customers to understand their needs, identify new product opportunities, and provide solutions that enhance their operations.
• Maintain strong product knowledge, including special product requests, pricing structures, and competitive landscape awareness.
• Develop and implement an efficient route management system to optimize customer service and sales opportunities.
• Visit multiple customer locations daily to deliver and organize orders, which may involve lifting and carrying products and setting up storage bins.
• Manage customer orders with precision, utilizing remote order entry systems, maintaining accurate documentation, pricing schedules, returns, and billing details.
• Provide timely and consistent responses to customer inquiries and requests for quotes.
• Develop and execute a strategic marketing plan to grow sales, including introducing new and promotional products and identifying opportunities to increase revenue.
• Foster positive working relationships with internal business partners, including Branch Managers, Inside Sales, Purchasing, Warehouse personnel, and support staff.
• Safely operate and maintain a company vehicle in compliance with driving and maintenance guidelines, as this position requires extensive travel.

Required Skills & Experience:

• High School Diploma or GED
• Valid Driver's License and ability to meet insurability requirements
• At least 2 years of Retail Experience; preferred in an industrial setting
• Outside Sales Experience preferred
• Solid math, verbal, and written communication skills
• Computer literacy
• Must be well organized and self-motivated
• Strong problem-solving skills with the ability to analyze customer needs and provide effective solutions
• Sales and negotiation skills, with experience in upselling and closing deals
• Self-starter mentality with the ability to work independently and proactively seek out new business opportunities
• Time management and multitasking abilities to efficiently handle multiple accounts and responsibilities

Position requires;

• Work in an environment that requires maintaining a consistent and often fast pace including quickly retrieving, loading, and delivering customer orders
• Standing and walking for extended periods
• Driving and operating a vehicle safely for extended periods of time
• Lifting and moving objects up to 50 pounds and performing other physical demands of the job
• Frequent use of computer/keyboard/phone for customer orders, communication, and to look up inventory
• Work in various weather conditions - travel and outdoor loading/unloading may be required
• Performs repetitive movements, including but not limited to, bending, reaching, and lifting throughout the workday