Service to Sales Support Coordinator

Mohawk Honda is looking for a motivated, organized, and customer-focused individual to join our growing Service-to-Sales (MXP) team as a Service-to-Sales Support Coordinator.

This position plays a critical role in supporting our two Service-to-Sales Representatives, who are currently averaging approximately 70 vehicle sales per month with a goal of reaching 100 per month. Your primary responsibility will be to keep our pipeline full by mining our customer database, following up with customers, and managing CRM activities.

This is not a traditional automotive sales position. You will not be meeting customers face-to-face, demonstrating vehicles, negotiating pricing, or closing sales. Instead, you'll work behind the scenes to identify opportunities, engage customers, and help create appointments and qualified opportunities for our Service-to-Sales team.

Responsibilities

• Mine our CRM and customer database to identify vehicle upgrade opportunities.
• Contact customers by phone, text, and email.
• Execute follow-up campaigns for existing and previous opportunities.
• Keep customer records accurate and up to date within our CRM.
• Schedule appointments and assist in generating opportunities for the Service-to-Sales Representatives.
• Support marketing and outreach campaigns.
• Work closely with the Service-to-Sales team to ensure no customer opportunities are missed.
• Help maintain a consistent follow-up process for hundreds of customer opportunities.

What We're Looking For

• Excellent communication skills
• Strong organizational and time-management abilities
• Comfortable speaking with customers by phone, text, and email
• Detail-oriented with solid computer skills
• Positive attitude and team-first mentality
• Self-motivated and dependable
• Ability to manage multiple tasks in a fast-paced environment

Preferred Experience

Experience in any of the following is a plus:

• Customer service
• Business Development Center (BDC)
• Call center
• Inside sales
• Appointment setting
• Automotive dealership experience
• Retail or hospitality

No automotive experience is required—we'll provide the training you need to succeed.

Compensation & Benefits

• $40,000–$60,000 annual earning potential
• Performance-based bonuses
• Paid training
• Medical, dental, vision, life, disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Career advancement opportunities
• A supportive, team-oriented work environment

If you're someone who enjoys helping customers, staying organized, and making an impact behind the scenes, we'd love to hear from you. Join Mohawk Honda and become an important part of one of the area's most successful and innovative automotive teams.