Mail Services Manager

Key Responsibilities

• The Service Delivery Manager I is responsible for all aspects of the contracted site services in Mail Operations. In order to achieve these objectives, the SDM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement.
  
  ***Financial Performance
• Manages expenses, analyzes asset performance and expenditures
• ***Customer Satisfaction

• Meets regularly with customer contact and other member of the customer's management team
• Recommends service enhancements based upon knowledge of customer's business strategy
• Maximizes proprietary Quality Management utilization through service quality metrics reviews
• ***Employee Engagement
• Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support
• Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking,
• Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely
• feedback to employees; addresses performance issues with directness and sensitivity
• Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations
• Oversees training and provides development opportunities
• Effectively balances resources to maximize productivity and efficiency

Qualifications:

• Undergraduate degree preferred·
• Experience in Mail Services preferred.
• Management experience in multi-service environment·
• Effective customer relationship building skills·
• Effective written and verbal communication skills; proven analytical skills·
• Excellent planning, prioritization and organizational skills·
• Proven experience in high volume/fast paced environment·
• Ability to resolve issues without management supervision required·
• Proven experience in achieving financial goals related to revenue and profitability managing a monthly revenue·
• Computer proficiency in email environments, MS Word/Excel or similar program