Representative, Dispatch

Overview

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration, we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

Responsibilities

The Dispatch Representative is responsible for ensuring the seamless coordination of jobs for our field technicians, enabling timely service for installations, repairs, and maintenance. This position requires strong attention to detail, effective problem-solving abilities, and the capacity to thrive in a fast-paced, dynamic environment.

Qualifications

• Assign and schedule jobs efficiently to technicians based on availability, location, and priority.
• Monitor job progress and provide real-time updates and route optimizations to technicians.
• Maintain clear and consistent communication with field technicians, supervisors, and customer service teams.
• Use dispatching software (GLDS) to track job status and technician workload.
• Quickly adapt job assignments in response to cancellations, reschedules, or urgent requests.
• Ensure all jobs are completed within expected timeframes and in compliance with SLAs.
• Identify workflow bottlenecks and escalate complex issues to the Dispatch Supervisor.
• Accurately document customer interactions, service requests, dispatch activities, and technician assignments.
• Uphold company policies and procedures throughout the dispatch process.