Receptionist
Job Description
If You Are Looking to Join an Amazing Team with a Positive Work Culture and Friendly Residents, Look No Further!!
The Sentinel of Rockland is an Assisted Living Facility located in Montebello, NY.
POSITION TITLE: Receptionist
SUMMARY: Provide clerical support; organize and maintain resident, personnel marketing and resource files; answer telephones; greet guests; respond to residents' requests and assist in coordination of services to residents; assist in providing services to residents, families and guests.
REPORT TO: Business Office Manager
ESSENTIAL JOB: Follow the assistance plan in providing services to residents.
RESPONSIBILITIES:
1. Answer telephones in a cheerful manner and in accordance with the Corporate Telephone Etiquette Policy and respond to residents' requests.
2. Assist staff in providing and coordinating services to residents, families and guests.
3. Field Marketing and Sales calls, document all pertinent information and report immediately to the Marketing and Admissions Director.
4. Assist residents and staff in solving problems if asked.
5. Maintain the daily resident log and visitor log.
6. Prepare correspondence and other forms/documents needed for daily operations and marketing.
7. Organize office functions and flow of communication.
8. Duplicate and distribute information.
9. Compose and edit written documents to ensure correct spelling and grammar.
10. Maintain office supplies and identify needed supplies to Associate Administrator.
11. Create and maintain an environment for residents, families and guests that is customer-friendly and that values and respects the uniqueness of each individual.
12. Sort and distribute mail to individual mailboxes if needed.
13. Remain vigilant by monitoring the main entranceway to ensure the safety of the residents.
14. Ensure that Main Entrance, Lobby and Parlor is neat and clean at all times.
15. Report all Employees call outs to Department Heads upon receipt of call.
16. Maintain Reception area in a neat and clean manner
