Seasonal Energy Assistance Intake Worker

Do you love helping people and thrive in a fast-paced environment? Tri-CAP is looking for a professional, customer-focused Seasonal Energy Assistance Intake Worker to join our Community Development team! This is your chance to make a real impact on people's lives while working in a supportive, fun environment.

What We're Looking For

We are seeking someone who has:

• Strong Communication skills; ability to handle high call volume – Ability to provide polite, clear, and friendly customer service over the phone to all participants; includes answering questions, giving status updates, obtaining information for application processing, and providing referrals to community resources
• Strong Office Skills and Computer Proficiency – Ability to use Microsoft Office, email, and other basic computer skills; data entry skills and ability to use a desktop scanner
• Strong attention to detail; ability to prioritize and adapt with changing needs – Processing applications, including crisis applications as requested; maintain and monitor household information files
• Customer service mindset – Must show a willingness to work in a fast-paced setting, assisting clients from a variety of backgrounds and assisting customers in completion of applications as necessary
• Flexibility and Collaboration – Assist Energy Assistance team with the emergency after-hours phone for crisis deliveries and Emergency Repair or Replacement events.

Qualifications

• High school equivalency and one (1) year of human services related experience
• Knowledge of community resources serving low-income populations
• Ability to work with diverse populations
• Ability to work well independently and stay on task

Why Tri-CAP?

At Tri-CAP, we believe in helping people and changing lives. Our team is passionate about making a difference in our community, and we value connection, purpose, and growth.

If you're ready to join a team that's fun, rewarding, and dedicated to helping others, apply today!

To Apply:

Applications can be submitted online at www.tricap.org OR contact us for application materials by phone: 320-251-1612 or email: [email protected]. Applications are due by 4:30 pm on Thursday, July 30th. This position is a temporary, seasonal position, between the months of August 2026 and May 2027.