Account Manager (Dallas, Atlanta)

About Company

Birdseye’s mission is to help make the world a safer place!

We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.

We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.

If you're ambitious, thrive in a fast-paced environment, and align with our
ICARE values, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years - join our Team!

Job Overview

This isn't a reactive, support ticket role. It's a relationship and retention role that starts once the deal is signed. You'll need to plan accounts carefully, show up in person for regular business reviews, and take a consultative approach to finding small upgrades and expansion opportunities inside your book, all built on real trust with the customer.

Key Responsibilities

• Own the client relationship for an assigned portfolio of accounts, from onboarding through renewal
• Serve as the main point of contact for your accounts and build strong, in-person relationships with client stakeholders
• Run regular Quarterly Business Reviews, in person and virtual, following the Birdseye best practices cadence
• Travel to customer sites for in-person business reviews that reinforce ROI and deepen the relationship
• Monitor account health, flag at-risk accounts early, and resolve client concerns before they escalate
• Own the renewal process for your portfolio and start those conversations well ahead of contract expiration
• Find and pursue expansion opportunities within existing accounts, including additional service lines, uncovered protocols, and small upgrades
• Partner with Enterprise and Local Sales to hand off opportunities that grow beyond your portfolio, like new-site or multi-site expansion
• Own the CSAT and NPS feedback loop for your accounts and act on what you learn
• Keep Zoho current, tracking account performance, renewal status, and expansion pipeline
• Work with Sales, Marketing, and Engineering to deliver a coordinated customer experience

What Success Looks Like

Top performers consistently:

• Keep CSAT and NPS scores high and churn low across their portfolio
• Renew accounts proactively, well before the deadline
• Find and convert expansion opportunities within their existing book
• Deliver consistent, data backed QBRs on schedule
• Build deep, in-person relationships that reinforce the value customers are getting
• Work well across teams to resolve issues and deliver a seamless customer experience

Qualifications

Required:

• Proven success in account management, customer success, or client relationship management for enterprise or mid-market B2B clients
• Experience managing a portfolio of accounts with recurring, subscription-based revenue
• A track record of proactive renewal management and reducing churn
• Comfortable leading in-person business reviews with senior client stakeholders
• Background in CCTV, access control, or live video monitoring, or experience in logistics, transportation, or industrial operations
• Strong consultative, relationship based approach to finding expansion opportunities
• Excellent presentation, negotiation, and communication skills
• Experience managing multiple stakeholders across large organizations
• CRM experience (Zoho, Salesforce, HubSpot, or similar)
• Willingness to travel 25–40% throughout the U.S. and Canada

Preferred:

• 6+ years of account management experience serving enterprise clients
• Experience selling into logistics, transportation, supply chain, automotive, warehousing, ports, manufacturing, or industrial operations
• Experience with AI, SaaS, security technology, automation, video analytics, IoT, or enterprise software
• Experience mentoring or developing other account management professionals

Ideal Candidate

You're someone who:

• Builds trust quickly and sustains long-term client relationships
• Thinks proactively about customer ROI and account health
• Is a natural relationship-builder who enjoys being in front of customers
• Is naturally curious and asks thoughtful, business-focused questions
• Is disciplined with reporting, renewal-risk tracking, and CRM hygiene
• Takes ownership and accountability for portfolio health
• Works well across sales, marketing, and engineering
• Is comfortable balancing many accounts and priorities at once

Performance Expectations

Success in this role is measured by:

• Portfolio retention and renewal rate
• Customer satisfaction (CSAT and NPS) across the portfolio
• On-time delivery of data-backed QBRs, including site map and service protocol reviews
• Expansion revenue generated within existing accounts (new sites, additional services, upgrades)
• Renewal risk forecast accuracy
• CRM hygiene and reporting discipline
• How well you partner with Sales on hand-off and expansion opportunities

Why Join Birdseye?

• Own long-term relationships with some of North America's largest logistics and transportation companies
• Drive retention and expansion across a fast-growing existing customer base
• Work directly with clients and cross-functional teams on high-visibility business reviews
• Join a collaborative, high-performance account management team
• Competitive compensation with incentives tied to retention and account growth
• Grow your career, including a path toward senior and leadership roles, as Birdseye continues its rapid expansion

If you're a relationship-driven professional who enjoys building trust with clients, protecting long-term partnerships, and growing accounts from within, we'd love to hear from you.

#LI-Hybrid

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