Patient Concierge
Job Description
Patient Concierge Concierge Dental Group Clarence
$18$23/hour + Benefits + Growth Opportunities
Do you thrive in a fast-paced environment where every day is different?
We're looking for a Patient Concierge who can deliver exceptional customer service while keeping patients, schedules, and daily operations running smoothly. This is more than a front desk positionit's a key role that directly impacts patient satisfaction, office productivity, and practice growth.
At Concierge Dental Group, our Patient Concierges are trusted team members who help patients navigate their dental care, maintain full schedules for our providers, and ensure every patient receives a five-star experience from their first phone call through checkout.
About Us
Concierge Dental Group is a locally owned and operated dental organization serving Western New York through five modern, technology-driven dental offices.
We combine advanced dental technology, AI-assisted systems, and a patient-first philosophy to create exceptional experiences for both patients and team members. Unlike large corporate dental groups, our leadership team works alongside our offices every day, providing support, training, and opportunities for growth.
What You'll Do
Welcome and check in patients with warmth and professionalism
Answer incoming calls and assist patients with scheduling needs
Keep provider schedules filled and productive
Confirm appointments and manage recall systems
Assist patients with treatment scheduling and financial arrangements
Collect patient payments and maintain accurate financial records
Update patient information, insurance records, and documentation
Coordinate with clinical and administrative teams to maintain efficient patient flow
Follow up with patients regarding unscheduled treatment and pending appointments
Ensure patients are never left waiting without communication
Help create a positive and organized office environment
Opportunities for Growth
Many of our leaders began in administrative positions and advanced through the organization.
Potential Career Paths:
Patient Concierge
Treatment Coordinator
Office Manager
Regional Leadership Opportunities
We believe in promoting from within and investing in people who want to grow.
What We're Looking For
Strong customer service and communication skills
Ability to multitask in a busy environment
Excellent organizational and time-management abilities
Comfortable learning technology and new software systems
Positive attitude and solution-oriented mindset
Reliable, accountable, and detail-oriented
Previous experience in healthcare, hospitality, customer service, reception, or dental offices preferred
Dental experience is helpful but not requiredwe provide training
Success in This Role Means
Patients feel welcomed and cared for
Schedules remain productive and full
Recall systems are consistently maintained
Patient balances are collected appropriately
Follow-up appointments are scheduled before patients leave
Administrative tasks are completed accurately and on time
Benefits
Competitive pay: $18$23/hour based on experience (DOE)
Health, dental, vision, and 401(k)
Paid Time Off
Continuing education and professional development
Advancement opportunities across multiple locations
Who Thrives Here
The people who succeed at Concierge Dental Group enjoy helping others, staying organized, solving problems, and being part of a team. They don't wait to be told what to dothey take ownership, communicate well, and look for ways to improve the patient experience every day.
Apply Today
Please submit your resume along with a brief note explaining why you'd be a great fit for our team [email protected]
Concierge Dental Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
