Retention Specialist

Retention Specialist – Edison Home Health Care

Are you passionate about ensuring patients receive the care they deserve? Edison Home Health Care is seeking a Retention Specialist to focus on patient eligibility, Medicaid issues, and keeping our clients connected with the services they need.

Why Join Us?

• No prior experience needed – Just a background in customer service, Medicaid, or healthcare!
• Make a difference by helping patients navigate the healthcare system and retain essential home care services.
• Grow with us – We offer competitive benefits and opportunities for advancement.

Key Responsibilities:

• Patient Retention: Manage a full schedule of calls with existing clients to ensure they continue receiving our services.
• Medicaid & Medicals: Follow up on Medicaid eligibility issues and obtain updated medical documentation from patients.
• Process Management: Stay organized and ensure all processes are followed to retain patient services.
• Collaboration: Transfer qualified and converted callers to the appropriate departments and manage patient information in Salesforce.
• Patient Relations: Work with diverse patients across New York State, providing top-notch customer service.

What We’re Looking For:

• Education: High school diploma or equivalent (required).
• Language Skills: Bilingual in Spanish (preferred).
• Tech-Savvy: Comfort with Microsoft Office, especially Excel.
• Communication: Strong verbal skills, including listening, advising, and consulting.
• Organized & Driven: Ability to manage time effectively and work independently or as part of a team.
• Experience: Prior experience in home health care and knowledge of HHA Exchange (a plus).

What We Offer:

• Competitive Compensation: We offer weekly pay between $21-$23 an hour with direct deposit available and opportunities for advancement.
• Health & Wellness: Comprehensive Health, Vision, and Dental insurance, including dependent health coverage. Health Savings Account (HSA), Flexible Spending Account (FSA), AD&D Insurance, Life Insurance, Short & Long Term Disability, and Employee Assistance Program (EAP).
• Retirement Benefits: 401K plan.
• Work-Life Balance: Generous PTO, sick days, bereavement leave, 6 paid federal holidays, and 2 floating holidays.
• Additional Benefits: Employee Discount Program, referral program, loan assistance, and paid orientation.
  

Make a Difference with Edison Home Health Care!

Ready to join a team that values your skills and dedication? Apply today and be a part of something meaningful.

#INDOP